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Weekly WRLC Consortium Loan Performance Summary
03/18/2011 through 03/24/2011
 
Summary: WR All Libs
Total requests 304 304
              
Book loan requests 155 155
Book loan requests pulled 147 147
Book loan requests not filled 8 8
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 17h 17h
Average time to fill book requests 40h 40h
              
Article loan requests 149 149
Article loan requests filled 84 84
Article loan requests not filled 65 65
Percentage of article requests filled 56% 56%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 62 62
     42% 42%
12 - 24 hours 65 65
     44% 44%
24 - 48 hours 3 3
     2% 2%
more than 48 hours 17 17
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     3% 3%
12 - 24 hours 21 21
     14% 14%
24 - 48 hours 65 65
     44% 44%
more than 48 hours 25 25
     17% 17%
undetermined 31 31
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 25 25
     30% 30%
12 - 24 hours 23 23
     27% 27%
24 - 48 hours 20 20
     24% 24%
more than 48 hours 16 16
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 115 116
percent of total 99% 100%
average time 39h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/25/2011