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Weekly WRLC Consortium Loan Performance Summary 03/11/2011 through 03/17/2011   Summary: WR All Libs Total requests 267 267                Book loan requests 111 111 Book loan requests pulled 106 106 Book loan requests not filled 5 5 Percentage of book requests pulled 95% 95% Average time taken to pull a book 15h 15h Average time to fill book requests 39h 39h                Article loan requests 156 156 Article loan requests filled 102 102 Article loan requests not filled 54 54 Percentage of article requests filled 65% 65% Average time to fill article requests 21h 21h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 62 62      58% 58% 12 - 24 hours 25 25      24% 24% 24 - 48 hours 9 9      8% 8% more than 48 hours 10 10      9% 9% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 6 6      6% 6% 12 - 24 hours 24 24      23% 23% 24 - 48 hours 32 32      30% 30% more than 48 hours 26 26      25% 25% undetermined 18 18      17% 17% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 43 43      42% 42% 12 - 24 hours 23 23      23% 23% 24 - 48 hours 25 25      25% 25% more than 48 hours 11 11      11% 11% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 88 88 percent of total 100% 100% average time 39h 39h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 03/18/2011