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Weekly WRLC Consortium Loan Performance Summary
03/04/2011 through 03/10/2011
 
Summary: WR All Libs
Total requests 308 308
              
Book loan requests 162 162
Book loan requests pulled 148 148
Book loan requests not filled 14 14
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 18h 18h
Average time to fill book requests 47h 47h
              
Article loan requests 146 146
Article loan requests filled 98 98
Article loan requests not filled 48 48
Percentage of article requests filled 67% 67%
Average time to fill article requests 24h 24h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 77 77
     52% 52%
12 - 24 hours 26 26
     18% 18%
24 - 48 hours 26 26
     18% 18%
more than 48 hours 19 19
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     3% 3%
12 - 24 hours 11 11
     7% 7%
24 - 48 hours 49 49
     33% 33%
more than 48 hours 53 53
     36% 36%
undetermined 30 30
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 38 38
     39% 39%
12 - 24 hours 15 15
     15% 15%
24 - 48 hours 32 32
     33% 33%
more than 48 hours 13 13
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 119 119
percent of total 100% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/11/2011