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Weekly WRLC Consortium Loan Performance Summary
02/18/2011 through 02/24/2011
 
Summary: WR All Libs
Total requests 367 367
              
Book loan requests 170 170
Book loan requests pulled 150 150
Book loan requests not filled 20 20
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 22h 22h
Average time to fill book requests 43h 43h
              
Article loan requests 197 197
Article loan requests filled 121 121
Article loan requests not filled 76 76
Percentage of article requests filled 61% 61%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 47 47
     31% 31%
12 - 24 hours 50 50
     33% 33%
24 - 48 hours 37 37
     25% 25%
more than 48 hours 16 16
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     3% 3%
12 - 24 hours 9 9
     6% 6%
24 - 48 hours 72 72
     48% 48%
more than 48 hours 24 24
     16% 16%
undetermined 41 41
     27% 27%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     29% 29%
12 - 24 hours 27 27
     22% 22%
24 - 48 hours 44 44
     36% 36%
more than 48 hours 15 15
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 111 111
percent of total 100% 100%
average time 42h 42h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/25/2011