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Weekly WRLC Consortium Loan Performance Summary
01/21/2010 through 01/27/2010
 
Summary: WR All Libs
Total requests 320 320
              
Book loan requests 137 137
Book loan requests pulled 137 137
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 25h 25h
Average time to fill book requests 53h 53h
              
Article loan requests 183 183
Article loan requests filled 128 128
Article loan requests not filled 55 55
Percentage of article requests filled 70% 70%
Average time to fill article requests 38h 38h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 37 37
     27% 27%
12 - 24 hours 50 50
     36% 36%
24 - 48 hours 28 28
     20% 20%
more than 48 hours 22 22
     16% 16%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     2% 2%
12 - 24 hours 15 15
     11% 11%
24 - 48 hours 50 50
     36% 36%
more than 48 hours 60 60
     44% 44%
undetermined 9 9
     7% 7%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     18% 18%
12 - 24 hours 12 12
     9% 9%
24 - 48 hours 60 60
     47% 47%
more than 48 hours 33 33
     26% 26%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 128 128
percent of total 100% 100%
average time 53h 53h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/28/2011