--
 
Weekly WRLC Consortium Loan Performance Summary
12/03/2010 through 12/09/2010
 
Summary: WR All Libs
Total requests 253 253
              
Book loan requests 102 102
Book loan requests pulled 99 99
Book loan requests not filled 3 3
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 20h 20h
Average time to fill book requests 48h 48h
              
Article loan requests 151 151
Article loan requests filled 84 84
Article loan requests not filled 67 67
Percentage of article requests filled 56% 56%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 46 46
     46% 46%
12 - 24 hours 23 23
     23% 23%
24 - 48 hours 18 18
     18% 18%
more than 48 hours 12 12
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     6% 6%
12 - 24 hours 2 2
     2% 2%
24 - 48 hours 41 41
     41% 41%
more than 48 hours 31 31
     31% 31%
undetermined 19 19
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 19 19
     23% 23%
12 - 24 hours 17 17
     20% 20%
24 - 48 hours 29 29
     35% 35%
more than 48 hours 19 19
     23% 23%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 80 80
percent of total 100% 100%
average time 48h 48h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/10/2010