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Weekly WRLC Consortium Loan Performance Summary
10/15/2010 through 10/21/2010
 
Summary: WR All Libs
Total requests 385 385
              
Book loan requests 172 172
Book loan requests pulled 156 156
Book loan requests not filled 16 16
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 22h 22h
Average time to fill book requests 45h 45h
              
Article loan requests 213 213
Article loan requests filled 85 85
Article loan requests not filled 128 128
Percentage of article requests filled 40% 40%
Average time to fill article requests 30h 30h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 61 61
     39% 39%
12 - 24 hours 50 50
     32% 32%
24 - 48 hours 21 21
     13% 13%
more than 48 hours 24 24
     15% 15%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     2% 2%
12 - 24 hours 10 10
     6% 6%
24 - 48 hours 70 70
     45% 45%
more than 48 hours 39 39
     25% 25%
undetermined 34 34
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     28% 28%
12 - 24 hours 16 16
     19% 19%
24 - 48 hours 28 28
     33% 33%
more than 48 hours 17 17
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 121 123
percent of total 98% 100%
average time 45h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/22/2010