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Weekly WRLC Consortium Loan Performance Summary
10/01/2010 through 10/07/2010
 
Summary: WR All Libs
Total requests 470 470
              
Book loan requests 170 170
Book loan requests pulled 151 151
Book loan requests not filled 19 19
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 23h 23h
Average time to fill book requests 49h 49h
              
Article loan requests 300 300
Article loan requests filled 128 128
Article loan requests not filled 172 172
Percentage of article requests filled 43% 43%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 52 52
     34% 34%
12 - 24 hours 45 45
     30% 30%
24 - 48 hours 32 32
     21% 21%
more than 48 hours 22 22
     15% 15%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     3% 3%
12 - 24 hours 1 1
              
24 - 48 hours 60 60
     40% 40%
more than 48 hours 48 48
     32% 32%
undetermined 37 37
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 22 22
     17% 17%
12 - 24 hours 33 33
     26% 26%
24 - 48 hours 44 44
     34% 34%
more than 48 hours 29 29
     23% 23%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 115 115
percent of total 100% 100%
average time 49h 49h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/08/2010