--
 
Weekly WRLC Consortium Loan Performance Summary
09/17/2010 through 09/23/2010
 
Summary: WR All Libs
Total requests 404 404
              
Book loan requests 156 156
Book loan requests pulled 135 135
Book loan requests not filled 21 21
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 23h 23h
Average time to fill book requests 47h 47h
              
Article loan requests 248 248
Article loan requests filled 107 107
Article loan requests not filled 141 141
Percentage of article requests filled 43% 43%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 44 44
     33% 33%
12 - 24 hours 45 45
     33% 33%
24 - 48 hours 29 29
     21% 21%
more than 48 hours 17 17
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     4% 4%
12 - 24 hours 7 7
     5% 5%
24 - 48 hours 62 62
     46% 46%
more than 48 hours 36 36
     27% 27%
undetermined 25 25
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 33 33
     31% 31%
12 - 24 hours 22 22
     21% 21%
24 - 48 hours 26 26
     24% 24%
more than 48 hours 26 26
     24% 24%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 110 110
percent of total 100% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/24/2010