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Weekly WRLC Consortium Loan Performance Summary
09/10/2010 through 09/16/2010
 
Summary: WR All Libs
Total requests 346 346
              
Book loan requests 124 124
Book loan requests pulled 115 115
Book loan requests not filled 9 9
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 22h 22h
Average time to fill book requests 45h 45h
              
Article loan requests 222 222
Article loan requests filled 133 133
Article loan requests not filled 89 89
Percentage of article requests filled 60% 60%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 28 28
     24% 24%
12 - 24 hours 55 55
     48% 48%
24 - 48 hours 26 26
     23% 23%
more than 48 hours 6 6
     5% 5%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     9% 9%
12 - 24 hours 11 11
     10% 10%
24 - 48 hours 31 31
     27% 27%
more than 48 hours 30 30
     26% 26%
undetermined 33 33
     29% 29%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 49 49
     37% 37%
12 - 24 hours 21 21
     16% 16%
24 - 48 hours 51 51
     38% 38%
more than 48 hours 12 12
     9% 9%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 81 82
percent of total 99% 100%
average time 45h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/17/2010