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Weekly WRLC Consortium Loan Performance Summary
09/03/2010 through 09/09/2010
 
Summary: WR All Libs
Total requests 217 217
              
Book loan requests 103 103
Book loan requests pulled 90 90
Book loan requests not filled 13 13
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 24h 24h
Average time to fill book requests 51h 51h
              
Article loan requests 114 114
Article loan requests filled 55 55
Article loan requests not filled 59 59
Percentage of article requests filled 48% 48%
Average time to fill article requests 45h 45h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 32 32
     36% 36%
12 - 24 hours 24 24
     27% 27%
24 - 48 hours 19 19
     21% 21%
more than 48 hours 15 15
     17% 17%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     3% 3%
12 - 24 hours 5 5
     6% 6%
24 - 48 hours 31 31
     34% 34%
more than 48 hours 22 22
     24% 24%
undetermined 29 29
     32% 32%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     25% 25%
12 - 24 hours 9 9
     16% 16%
24 - 48 hours 9 9
     16% 16%
more than 48 hours 23 23
     42% 42%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 60 61
percent of total 98% 100%
average time 50h 51h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/10/2010