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Weekly WRLC Consortium Loan Performance Summary
08/27/2010 through 09/02/2010
 
Summary: WR All Libs
Total requests 256 256
              
Book loan requests 121 121
Book loan requests pulled 107 107
Book loan requests not filled 14 14
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 18h 18h
Average time to fill book requests 43h 43h
              
Article loan requests 135 135
Article loan requests filled 55 55
Article loan requests not filled 80 80
Percentage of article requests filled 41% 41%
Average time to fill article requests 33h 33h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 41 41
     38% 38%
12 - 24 hours 43 43
     40% 40%
24 - 48 hours 16 16
     15% 15%
more than 48 hours 7 7
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 2 2
     2% 2%
12 - 24 hours 5 5
     5% 5%
24 - 48 hours 53 53
     50% 50%
more than 48 hours 22 22
     21% 21%
undetermined 25 25
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     33% 33%
12 - 24 hours 7 7
     13% 13%
24 - 48 hours 16 16
     29% 29%
more than 48 hours 14 14
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 83 83
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/03/2010