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Weekly WRLC Consortium Loan Performance Summary
08/20/2010 through 08/26/2010
 
Summary: WR All Libs
Total requests 167 167
              
Book loan requests 77 77
Book loan requests pulled 69 69
Book loan requests not filled 8 8
Percentage of book requests pulled 90% 90%
Average time taken to pull a book 18h 18h
Average time to fill book requests 40h 40h
              
Article loan requests 90 90
Article loan requests filled 56 56
Article loan requests not filled 34 34
Percentage of article requests filled 62% 62%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 31 31
     45% 45%
12 - 24 hours 22 22
     32% 32%
24 - 48 hours 9 9
     13% 13%
more than 48 hours 7 7
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     10% 10%
12 - 24 hours 7 7
     10% 10%
24 - 48 hours 20 20
     29% 29%
more than 48 hours 16 16
     23% 23%
undetermined 19 19
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     43% 43%
12 - 24 hours 6 6
     11% 11%
24 - 48 hours 16 16
     29% 29%
more than 48 hours 10 10
     18% 18%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 50 50
percent of total 100% 100%
average time 40h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 08/27/2010