--
 
Weekly WRLC Consortium Loan Performance Summary
07/09/2010 through 07/15/2010
 
Summary: WR All Libs
Total requests 158 158
              
Book loan requests 55 55
Book loan requests pulled 46 46
Book loan requests not filled 9 9
Percentage of book requests pulled 84% 84%
Average time taken to pull a book 14h 14h
Average time to fill book requests 41h 41h
              
Article loan requests 103 103
Article loan requests filled 67 67
Article loan requests not filled 36 36
Percentage of article requests filled 65% 65%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 27 27
     59% 59%
12 - 24 hours 14 14
     30% 30%
24 - 48 hours 2 2
     4% 4%
more than 48 hours 3 3
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     7% 7%
12 - 24 hours 5 5
     11% 11%
24 - 48 hours 16 16
     35% 35%
more than 48 hours 9 9
     20% 20%
undetermined 13 13
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     34% 34%
12 - 24 hours 10 10
     15% 15%
24 - 48 hours 17 17
     25% 25%
more than 48 hours 17 17
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 33 33
percent of total 100% 100%
average time 41h 41h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 07/16/2010