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Weekly WRLC Consortium Loan Performance Summary
07/02/2010 through 07/08/2010
 
Summary: WR All Libs
Total requests 165 165
              
Book loan requests 58 58
Book loan requests pulled 50 50
Book loan requests not filled 8 8
Percentage of book requests pulled 86% 86%
Average time taken to pull a book 29h 29h
Average time to fill book requests 53h 53h
              
Article loan requests 107 107
Article loan requests filled 59 59
Article loan requests not filled 48 48
Percentage of article requests filled 55% 55%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 25 25
     50% 50%
12 - 24 hours 10 10
     20% 20%
24 - 48 hours          
              
more than 48 hours 15 15
     30% 30%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours          
              
12 - 24 hours 8 8
     16% 16%
24 - 48 hours 14 14
     28% 28%
more than 48 hours 14 14
     28% 28%
undetermined 14 14
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 13 13
     22% 22%
12 - 24 hours 21 21
     36% 36%
24 - 48 hours 14 14
     24% 24%
more than 48 hours 11 11
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 36 36
percent of total 100% 100%
average time 53h 53h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 07/09/2010