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Weekly WRLC Consortium Loan Performance Summary
06/04/2010 through 06/10/2010
 
Summary: WR All Libs
Total requests 160 160
              
Book loan requests 60 60
Book loan requests pulled 60 60
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 13h 13h
Average time to fill book requests 37h 37h
              
Article loan requests 100 100
Article loan requests filled 56 56
Article loan requests not filled 44 44
Percentage of article requests filled 56% 56%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 35 35
     58% 58%
12 - 24 hours 15 15
     25% 25%
24 - 48 hours 7 7
     12% 12%
more than 48 hours 3 3
     5% 5%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours          
              
12 - 24 hours 12 12
     20% 20%
24 - 48 hours 23 23
     38% 38%
more than 48 hours 7 7
     12% 12%
undetermined 18 18
     30% 30%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 10 10
     18% 18%
12 - 24 hours 20 20
     36% 36%
24 - 48 hours 14 14
     25% 25%
more than 48 hours 12 12
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 42 42
percent of total 100% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/11/2010