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Weekly WRLC Consortium Loan Performance Summary
03/19/2010 through 03/25/2010
 
Summary: WR All Libs
Total requests 399 399
              
Book loan requests 137 137
Book loan requests pulled 132 132
Book loan requests not filled 5 5
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 21h 21h
Average time to fill book requests 45h 45h
              
Article loan requests 262 262
Article loan requests filled 86 86
Article loan requests not filled 176 176
Percentage of article requests filled 33% 33%
Average time to fill article requests 30h 30h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 51 51
     39% 39%
12 - 24 hours 42 42
     32% 32%
24 - 48 hours 21 21
     16% 16%
more than 48 hours 18 18
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     2% 2%
12 - 24 hours 5 5
     4% 4%
24 - 48 hours 61 61
     46% 46%
more than 48 hours 28 28
     21% 21%
undetermined 35 35
     27% 27%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 7 7
     8% 8%
12 - 24 hours 32 32
     37% 37%
24 - 48 hours 31 31
     36% 36%
more than 48 hours 16 16
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 97 97
percent of total 100% 100%
average time 45h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/26/2010