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Weekly WRLC Consortium Loan Performance Summary
03/12/2010 through 03/18/2010

 
Summary: WR All Libs
Total requests 341 341
              
Book loan requests 124 124
Book loan requests pulled 123 123
Book loan requests not filled 1 1
Percentage of book requests pulled 99% 99%
Average time taken to pull a book 20h 20h
Average time to fill book requests 41h 41h
              
Article loan requests 217 217
Article loan requests filled 154 154
Article loan requests not filled 63 63
Percentage of article requests filled 71% 71%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.


Time to Pull Books: WR All Libs
less than 12 hours 37 37
     30% 30%
12 - 24 hours 56 56
     46% 46%
24 - 48 hours 21 21
     17% 17%
more than 48 hours 9 9
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found


Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     5% 5%
12 - 24 hours 15 15
     12% 12%
24 - 48 hours 51 51
     41% 41%
more than 48 hours 22 22
     18% 18%
undetermined 29 29
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found


Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     12% 12%
12 - 24 hours 39 39
     25% 25%
24 - 48 hours 74 74
     48% 48%
more than 48 hours 23 23
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 94 95
percent of total 99% 100%
average time 41h 41h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.


Home Updated 03/22/2010