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Weekly WRLC Consortium Loan Performance Summary 03/12/2010 through 03/18/2010   Summary: WR All Libs Total requests 341 341                Book loan requests 124 124 Book loan requests pulled 123 123 Book loan requests not filled 1 1 Percentage of book requests pulled 99% 99% Average time taken to pull a book 20h 20h Average time to fill book requests 41h 41h                Article loan requests 217 217 Article loan requests filled 154 154 Article loan requests not filled 63 63 Percentage of article requests filled 71% 71% Average time to fill article requests 31h 31h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 37 37      30% 30% 12 - 24 hours 56 56      46% 46% 24 - 48 hours 21 21      17% 17% more than 48 hours 9 9      7% 7% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 6 6      5% 5% 12 - 24 hours 15 15      12% 12% 24 - 48 hours 51 51      41% 41% more than 48 hours 22 22      18% 18% undetermined 29 29      24% 24% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 18 18      12% 12% 12 - 24 hours 39 39      25% 25% 24 - 48 hours 74 74      48% 48% more than 48 hours 23 23      15% 15% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 94 95 percent of total 99% 100% average time 41h 41h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 03/22/2010