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Weekly WRLC Consortium Loan Performance Summary
03/05/2010 through 03/11/2010
 
Summary: WR All Libs
Total requests 361 361
              
Book loan requests 126 126
Book loan requests pulled 119 119
Book loan requests not filled 7 7
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 13h 13h
Average time to fill book requests 42h 42h
              
Article loan requests 235 235
Article loan requests filled 102 102
Article loan requests not filled 133 133
Percentage of article requests filled 43% 43%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 72 72
     61% 61%
12 - 24 hours 36 36
     30% 30%
24 - 48 hours 4 4
     3% 3%
more than 48 hours 7 7
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     3% 3%
12 - 24 hours 18 18
     15% 15%
24 - 48 hours 41 41
     34% 34%
more than 48 hours 28 28
     24% 24%
undetermined 28 28
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 33 33
     32% 32%
12 - 24 hours 17 17
     17% 17%
24 - 48 hours 32 32
     31% 31%
more than 48 hours 20 20
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 92 92
percent of total 100% 100%
average time 42h 42h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/12/2010