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Weekly WRLC Consortium Loan Performance Summary
01/22/2009 through 01/28/2009
 
Summary: WR All Libs
Total requests 206 206
              
Book loan requests 127 127
Book loan requests pulled 127 127
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 24h 24h
Average time to fill book requests 54h 54h
              
Article loan requests 79 79
Article loan requests filled 57 57
Article loan requests not filled 22 22
Percentage of article requests filled 72% 72%
Average time to fill article requests 39h 39h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 44 44
     35% 35%
12 - 24 hours 34 34
     27% 27%
24 - 48 hours 25 25
     20% 20%
more than 48 hours 24 24
     19% 19%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     6% 6%
12 - 24 hours 7 7
     6% 6%
24 - 48 hours 30 30
     24% 24%
more than 48 hours 78 78
     61% 61%
undetermined 4 4
     3% 3%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     25% 25%
12 - 24 hours 8 8
     14% 14%
24 - 48 hours 16 16
     28% 28%
more than 48 hours 19 19
     33% 33%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 123 123
percent of total 100% 100%
average time 54h 54h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/29/2010