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Weekly WRLC Consortium Loan Performance Summary
01/15/2009 through 01/21/2009
 
Summary: WR All Libs
Total requests 167 167
              
Book loan requests 101 101
Book loan requests pulled 100 100
Book loan requests not filled 1 1
Percentage of book requests pulled 99% 99%
Average time taken to pull a book 37h 37h
Average time to fill book requests 79h 79h
              
Article loan requests 66 66
Article loan requests filled 57 57
Article loan requests not filled 9 9
Percentage of article requests filled 86% 86%
Average time to fill article requests 40h 40h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 40 40
     40% 40%
12 - 24 hours 16 16
     16% 16%
24 - 48 hours 11 11
     11% 11%
more than 48 hours 33 33
     33% 33%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     6% 6%
12 - 24 hours 6 6
     6% 6%
24 - 48 hours 25 25
     25% 25%
more than 48 hours 58 58
     58% 58%
undetermined 5 5
     5% 5%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 12 12
     21% 21%
12 - 24 hours 5 5
     9% 9%
24 - 48 hours 25 25
     44% 44%
more than 48 hours 15 15
     26% 26%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 96 96
percent of total 100% 100%
average time 78h 78h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/22/2010