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Weekly WRLC Consortium Loan Performance Summary
12/11/2009 through 12/17/2009
 
Summary: WR All Libs
Total requests 176 176
              
Book loan requests 61 61
Book loan requests pulled 58 58
Book loan requests not filled 3 3
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 18h 18h
Average time to fill book requests 47h 47h
              
Article loan requests 115 115
Article loan requests filled 89 89
Article loan requests not filled 26 26
Percentage of article requests filled 77% 77%
Average time to fill article requests 38h 38h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 32 32
     55% 55%
12 - 24 hours 14 14
     24% 24%
24 - 48 hours 5 5
     9% 9%
more than 48 hours 7 7
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 12 12
     21% 21%
12 - 24 hours 3 3
     5% 5%
24 - 48 hours 10 10
     17% 17%
more than 48 hours 22 22
     38% 38%
undetermined 11 11
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 20 20
     22% 22%
12 - 24 hours 20 20
     22% 22%
24 - 48 hours 21 21
     24% 24%
more than 48 hours 28 28
     31% 31%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 47 47
percent of total 100% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/18/2009