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Weekly WRLC Consortium Loan Performance Summary
12/04/2009 through 12/10/2009
 
Summary: WR All Libs
Total requests 301 301
              
Book loan requests 105 105
Book loan requests pulled 100 100
Book loan requests not filled 5 5
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 19h 19h
Average time to fill book requests 49h 49h
              
Article loan requests 196 196
Article loan requests filled 119 119
Article loan requests not filled 77 77
Percentage of article requests filled 61% 61%
Average time to fill article requests 37h 37h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 49 49
     49% 49%
12 - 24 hours 31 31
     31% 31%
24 - 48 hours 4 4
     4% 4%
more than 48 hours 16 16
     16% 16%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     7% 7%
12 - 24 hours 10 10
     10% 10%
24 - 48 hours 15 15
     15% 15%
more than 48 hours 28 28
     28% 28%
undetermined 40 40
     40% 40%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 13 13
     11% 11%
12 - 24 hours 23 23
     19% 19%
24 - 48 hours 55 55
     46% 46%
more than 48 hours 28 28
     24% 24%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 60 60
percent of total 100% 100%
average time 49h 49h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/11/2009