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Weekly WRLC Consortium Loan Performance Summary
11/20/2009 through 11/26/2009
 
Summary: WR All Libs
Total requests 288 288
              
Book loan requests 147 147
Book loan requests pulled 138 138
Book loan requests not filled 9 9
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 29h 29h
Average time to fill book requests 57h 57h
              
Article loan requests 141 141
Article loan requests filled 76 76
Article loan requests not filled 65 65
Percentage of article requests filled 54% 54%
Average time to fill article requests 43h 43h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 30 30
     22% 22%
12 - 24 hours 42 42
     30% 30%
24 - 48 hours 36 36
     26% 26%
more than 48 hours 30 30
     22% 22%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     3% 3%
12 - 24 hours          
              
24 - 48 hours 43 43
     31% 31%
more than 48 hours 47 47
     34% 34%
undetermined 44 44
     32% 32%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 10 10
     13% 13%
12 - 24 hours 19 19
     25% 25%
24 - 48 hours 22 22
     29% 29%
more than 48 hours 25 25
     33% 33%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 94 94
percent of total 100% 100%
average time 57h 57h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/27/2009