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Weekly WRLC Consortium Loan Performance Summary
10/30/2009 through 11/05/2009
 
Summary: WR All Libs
Total requests 493 493
              
Book loan requests 187 187
Book loan requests pulled 165 165
Book loan requests not filled 22 22
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 25h 25h
Average time to fill book requests 52h 52h
              
Article loan requests 306 306
Article loan requests filled 113 113
Article loan requests not filled 193 193
Percentage of article requests filled 37% 37%
Average time to fill article requests 42h 42h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 40 40
     24% 24%
12 - 24 hours 58 58
     35% 35%
24 - 48 hours 46 46
     28% 28%
more than 48 hours 21 21
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     2% 2%
12 - 24 hours 1 1
              
24 - 48 hours 61 61
     37% 37%
more than 48 hours 45 45
     27% 27%
undetermined 54 54
     33% 33%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 10 10
     9% 9%
12 - 24 hours 21 21
     19% 19%
24 - 48 hours 49 49
     43% 43%
more than 48 hours 33 33
     29% 29%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 111 111
percent of total 100% 100%
average time 52h 52h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/06/2009