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Weekly WRLC Consortium Loan Performance Summary
10/16/2009 through 10/22/2009
 
Summary: WR All Libs
Total requests 415 415
              
Book loan requests 135 135
Book loan requests pulled 124 124
Book loan requests not filled 11 11
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 20h 20h
Average time to fill book requests 44h 44h
              
Article loan requests 280 280
Article loan requests filled 113 113
Article loan requests not filled 167 167
Percentage of article requests filled 40% 40%
Average time to fill article requests 46h 46h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 48 48
     39% 39%
12 - 24 hours 43 43
     35% 35%
24 - 48 hours 20 20
     16% 16%
more than 48 hours 13 13
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     4% 4%
12 - 24 hours 8 8
     6% 6%
24 - 48 hours 59 59
     48% 48%
more than 48 hours 33 33
     27% 27%
undetermined 19 19
     15% 15%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 8 8
     7% 7%
12 - 24 hours 10 10
     9% 9%
24 - 48 hours 62 62
     55% 55%
more than 48 hours 33 33
     29% 29%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 107 107
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/23/2009