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Weekly WRLC Consortium Loan Performance Summary
10/02/2009 through 10/08/2009
 
Summary: WR All Libs
Total requests 358 358
              
Book loan requests 163 163
Book loan requests pulled 154 154
Book loan requests not filled 9 9
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 20h 20h
Average time to fill book requests 47h 47h
              
Article loan requests 195 195
Article loan requests filled 95 95
Article loan requests not filled 100 100
Percentage of article requests filled 49% 49%
Average time to fill article requests 45h 45h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 64 64
     42% 42%
12 - 24 hours 44 44
     29% 29%
24 - 48 hours 29 29
     19% 19%
more than 48 hours 17 17
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     3% 3%
12 - 24 hours 15 15
     10% 10%
24 - 48 hours 58 58
     38% 38%
more than 48 hours 47 47
     31% 31%
undetermined 30 30
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 4 4
     4% 4%
12 - 24 hours 4 4
     4% 4%
24 - 48 hours 51 51
     54% 54%
more than 48 hours 36 36
     38% 38%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 124 124
percent of total 100% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/09/2009