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Weekly WRLC Consortium Loan Performance Summary
09/25/2009 through 10/01/2009
 
Summary: WR All Libs
Total requests 403 403
              
Book loan requests 151 151
Book loan requests pulled 135 135
Book loan requests not filled 16 16
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 16h 16h
Average time to fill book requests 44h 44h
              
Article loan requests 252 252
Article loan requests filled 83 83
Article loan requests not filled 169 169
Percentage of article requests filled 33% 33%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 69 69
     51% 51%
12 - 24 hours 45 45
     33% 33%
24 - 48 hours 12 12
     9% 9%
more than 48 hours 9 9
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     4% 4%
12 - 24 hours 9 9
     7% 7%
24 - 48 hours 55 55
     41% 41%
more than 48 hours 29 29
     21% 21%
undetermined 37 37
     27% 27%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 17 17
     20% 20%
12 - 24 hours 22 22
     27% 27%
24 - 48 hours 27 27
     33% 33%
more than 48 hours 17 17
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 98 98
percent of total 100% 100%
average time 44h 44h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/02/2009