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Weekly WRLC Consortium Loan Performance Summary
09/11/2009 through 09/17/2009
 
Summary: WR All Libs
Total requests 301 301
              
Book loan requests 120 120
Book loan requests pulled 110 110
Book loan requests not filled 10 10
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 15h 15h
Average time to fill book requests 47h 47h
              
Article loan requests 181 181
Article loan requests filled 88 88
Article loan requests not filled 93 93
Percentage of article requests filled 49% 49%
Average time to fill article requests 36h 36h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 65 65
     59% 59%
12 - 24 hours 23 23
     21% 21%
24 - 48 hours 14 14
     13% 13%
more than 48 hours 8 8
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     3% 3%
12 - 24 hours 14 14
     13% 13%
24 - 48 hours 41 41
     37% 37%
more than 48 hours 36 36
     33% 33%
undetermined 16 16
     15% 15%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 15 15
     17% 17%
12 - 24 hours 16 16
     18% 18%
24 - 48 hours 40 40
     45% 45%
more than 48 hours 17 17
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 94 94
percent of total 100% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/18/2009