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Weekly WRLC Consortium Loan Performance Summary
06/05/2009 through 06/11/2009
 
Summary: WR All Libs
Total requests 203 203
              
Book loan requests 65 65
Book loan requests pulled 61 61
Book loan requests not filled 4 4
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 12h 12h
Average time to fill book requests 40h 40h
              
Article loan requests 138 138
Article loan requests filled 52 52
Article loan requests not filled 86 86
Percentage of article requests filled 38% 38%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 41 41
     67% 67%
12 - 24 hours 10 10
     16% 16%
24 - 48 hours 6 6
     10% 10%
more than 48 hours 4 4
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     7% 7%
12 - 24 hours 9 9
     15% 15%
24 - 48 hours 20 20
     33% 33%
more than 48 hours 15 15
     25% 25%
undetermined 13 13
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 21 21
     40% 40%
12 - 24 hours 9 9
     17% 17%
24 - 48 hours 12 12
     23% 23%
more than 48 hours 10 10
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 50 51
percent of total 98% 100%
average time 38h 38h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/12/2009