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WRLC Consortium MEDIA Loan Performance Summary
10/01/2017 through 10/31/2017

 
Summary: AU CU DC GA GM GT GW HU MU WR XX All Libs
Total requests 65 2 2 12 51 39 23 2 9 6 2 213
                                                                
Media loan requests 65 2 2 12 51 39 23 2 9 6 2 213
Media loan requests pulled 32           6 46 27 13      5 6      135
Media loan requests not filled 33 2 2 6 5 12 10 2 4      2 78
Percentage of media requests pulled 49%           50% 90% 69% 57%      56% 100%      63%
Average time taken to pull media 50h           10h 15h 11h 17h      9h 6h      17h
Average time to fill media requests 63h           49h 76h 11h 25h      44h 29h      42h
                                                                
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.


Time to Pull Media: AU CU DC GA GM GT GW HU MU WR XX All Libs
less than 12 hours 1           3 22 18 5      3 4      56
     3%           50% 48% 67% 38%      60% 67%      41%
12 - 24 hours 6           3 19 7 6      2 2      45
     19%           50% 41% 26% 46%      40% 33%      33%
24 - 48 hours 12                4 2 1                     19
     38%                9% 7% 8%                     14%
more than 48 hours 13                1      1                     15
     41%                2%      8%                     11%
undetermined                                                            
                                                                
Note: "Time to pull media" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found


Time to Fill Media Requests: AU CU DC GA GM GT GW HU MU WR XX All Libs
less than 12 hours                          15 4                     19
                              56% 31%                     14%
12 - 24 hours 2           1 1 6 4      1 1      16
     6%           17% 2% 22% 31%      20% 17%      12%
24 - 48 hours 7           1 5 1 3      3 2      22
     22%           17% 11% 4% 23%      60% 33%      16%
more than 48 hours 22           4 34      1      1           62
     69%           67% 74%      8%      20%           46%
undetermined 1                6 5 1           3      16
     3%                13% 19% 8%           50%      12%
Note: "Time to fill media requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found


Time to Complete Media Requests:
Libraries Processing Request: 1 2 3 4 5 6 7 8 9 10 11 Total
number of requests 189 4 2                                         195
percent of total 97% 2% 1%                                         100%
average time 31h 27h 82h                                         31h
Note: "Time to complete media requests" is the time elapsed between placing the original request on Voyager and when either the media arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the media is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.


Home Updated 11/07/2017