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WRLC Consortium Loan Performance Summary
11/01/2017 through 11/30/2017

 
Summary: AU CU DC GA GM GT GW HS HU MU WR XX All Libs
Total requests 2,503 767 273 336 2,410 2,502 2,743 12 440 586 1,683 527 14,782
                                                                     
Book loan requests 2,476 752 268 335 2,369 2,481 2,712 10 431 583 1,265 303 13,985
Book loan requests pulled 2,071 481 194 191 2,046 1,662 1,952      226 509 1,255      10,587
Book loan requests not filled 405 271 74 144 323 819 760 10 205 74 10 303 3,398
Percentage of book requests pulled 84% 64% 72% 57% 86% 67% 72%      52% 87% 99%      76%
Average time taken to pull a book 19h 14h 17h 18h 14h 15h 13h      24h 9h 13h      16h
Average time to fill book requests 32h 46h 46h 50h 48h 15h 30h      55h 39h 29h      39h
                                                                     
Article loan requests 27 15 5 1 41 21 31 2 9 3 418 224 797
Article loan requests filled                          2 2                229      233
Article loan requests not filled 27 15 5 1 41 19 29 2 9 3 189 224 564
Percentage of article requests filled                          10% 6%                55%      29%
Average time to fill article requests                          119h 142h                18h      93h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.


Time to Pull Books: AU CU DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 658 275 114 112 1,226 897 1,230      85 422 686      5,705
     32% 57% 59% 59% 60% 54% 63%      38% 83% 55%      54%
12 - 24 hours 990 153 48 41 594 604 568      77 53 430      3,558
     48% 32% 25% 21% 29% 36% 29%      34% 10% 34%      34%
24 - 48 hours 309 30 16 25 134 101 86      35 13 84      833
     15% 6% 8% 13% 7% 6% 4%      15% 3% 7%      8%
more than 48 hours 113 23 16 13 92 60 68      29 21 55      490
     5% 5% 8% 7% 4% 4% 3%      13% 4% 4%      5%
undetermined 1                                                        1
                                                                     
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found


Time to Fill Book Requests: AU CU DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 345 27 27 12 184 847 626      19 93 215      2,395
     17% 6% 14% 6% 9% 51% 32%      8% 18% 17%      23%
12 - 24 hours 701 34 10 19 141 585 294      11 20 346      2,161
     34% 7% 5% 10% 7% 35% 15%      5% 4% 28%      20%
24 - 48 hours 578 258 69 78 846 92 645      85 256 525      3,432
     28% 54% 36% 41% 41% 6% 33%      38% 50% 42%      32%
more than 48 hours 403 149 50 74 631 60 313      103 112 121      2,016
     19% 31% 26% 39% 31% 4% 16%      46% 22% 10%      19%
undetermined 44 13 38 8 244 78 74      8 28 48      583
     2% 3% 20% 4% 12% 5% 4%      4% 6% 4%      6%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found


Time to Fill Article Requests: AU CU DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours                                                   97      97
                                                       42%      42%
12 - 24 hours                                                   88      88
                                                       38%      38%
24 - 48 hours                               1                28      29
                                   50%                12%      12%
more than 48 hours                          2 1                16      19
                              100% 50%                7%      8%
undetermined                                                                 
                                                                     
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Time to Complete Book Requests:
Libraries Processing Request: 1 2 3 4 5 6 7 8 9 10 11 12 Total
number of requests 12,262 779 50 6                                         13,097
percent of total 94% 6%                                                   100%
average time 23h 52h 60h 64h                                         25h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.


Home Updated 12/07/2017