WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
10/01/2017 through 10/31/2017

Summary:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,074	888	323	409	2,798	2,802	3,139	8	585	618	1,810	818	17,272

Book loan requests	3,046	864	310	409	2,769	2,776	3,105	6	578	615	1,311	302	16,091
Book loan requests pulled	2,444	532	222	205	2,355	1,763	2,167		278	520	1,295		11,781
Book loan requests not filled	602	332	88	204	414	1,013	938	6	300	95	16	302	4,310
Percentage of book requests pulled	80%	62%	72%	50%	85%	64%	70%		48%	85%	99%		73%
Average time taken to pull a book	22h	10h	11h	15h	11h	14h	16h		18h	10h	11h		14h
Average time to fill book requests	31h	40h	41h	48h	43h	14h	32h		47h	42h	28h		37h

Article loan requests	28	24	13		29	26	34	2	7	3	499	516	1,181
Article loan requests filled						2	4				265		271
Article loan requests not filled	28	24	13		29	24	30	2	7	3	234	516	910
Percentage of article requests filled						8%	12%				53%		23%
Average time to fill article requests						98h	89h				13h		67h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	550	354	142	132	1,496	937	953	122	409	694	5,789
	23%	67%	64%	64%	64%	53%	44%	44%	79%	54%	49%
12 - 24 hours	1,285	155	59	39	664	696	957	103	79	515	4,552
	53%	29%	27%	19%	28%	39%	44%	37%	15%	40%	39%
24 - 48 hours	472	11	19	23	139	75	165	33	16	74	1,027
	19%	2%	9%	11%	6%	4%	8%	12%	3%	6%	9%
more than 48 hours	137	12	2	11	56	55	92	20	16	11	412
	6%	2%		5%	2%	3%	4%	7%	3%		3%
undetermined										1	1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	300	59	31	12	218	890	418	23	85	223	2,259
	12%	11%	14%	6%	9%	50%	19%	8%	16%	17%	19%
12 - 24 hours	935	34	11	23	146	667	488	22	25	333	2,684
	38%	6%	5%	11%	6%	38%	23%	8%	5%	26%	23%
24 - 48 hours	702	253	91	78	1,074	71	786	95	234	558	3,942
	29%	48%	41%	38%	46%	4%	36%	34%	45%	43%	33%
more than 48 hours	456	152	59	81	674	54	383	114	138	94	2,205
	19%	29%	27%	40%	29%	3%	18%	41%	27%	7%	19%
undetermined	51	34	30	11	243	81	92	24	38	87	691
	2%	6%	14%	5%	10%	5%	4%	9%	7%	7%	6%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	GT	GW	WR	All Libs
less than 12 hours			154	154
			58%	57%
12 - 24 hours		2	86	88
		50%	32%	32%
24 - 48 hours			19	19
			7%	7%
more than 48 hours	2	2	6	10
	100%	50%	2%	4%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	14,125	903	66	3	15,097
percent of total	94%	6%			100%
average time	22h	46h	65h	126h	24h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home

Updated 11/07/2017