WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
08/01/2017 through 08/31/2017

Summary:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	2,886	803	311	459	2,437	2,485	2,845	11	432	744	966	325	14,704

Book loan requests	2,874	797	304	455	2,431	2,468	2,831	10	425	743	744	267	14,349
Book loan requests pulled	2,005	560	179	265	1,983	1,371	1,964		237	580	741		9,885
Book loan requests not filled	869	237	125	190	448	1,097	867	10	188	163	3	267	4,464
Percentage of book requests pulled	70%	70%	59%	58%	82%	56%	69%		56%	78%	100%		69%
Average time taken to pull a book	22h	15h	15h	23h	17h	24h	17h		19h	14h	10h		18h
Average time to fill book requests	37h	49h	55h	50h	52h	24h	35h		51h	54h	32h		44h

Article loan requests	12	6	7	4	6	17	14	1	7	1	222	58	355
Article loan requests filled											137		137
Article loan requests not filled	12	6	7	4	6	17	14	1	7	1	85	58	218
Percentage of article requests filled											62%		39%
Average time to fill article requests											12h		12h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	423	315	116	88	1,018	185	680	78	399	453	3,755
	21%	56%	65%	33%	51%	13%	35%	33%	69%	61%	38%
12 - 24 hours	1,030	161	38	118	601	831	980	108	80	242	4,189
	51%	29%	21%	45%	30%	61%	50%	46%	14%	33%	42%
24 - 48 hours	462	58	13	31	204	274	246	35	54	32	1,409
	23%	10%	7%	12%	10%	20%	13%	15%	9%	4%	14%
more than 48 hours	89	26	12	28	159	81	58	16	47	14	530
	4%	5%	7%	11%	8%	6%	3%	7%	8%	2%	5%
undetermined	1				1						2

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	233	19	12	6	55	180	294	11	40	87	937
	12%	3%	7%	2%	3%	13%	15%	5%	7%	12%	9%
12 - 24 hours	550	38	6	39	68	765	509	21	17	147	2,160
	27%	7%	3%	15%	3%	56%	26%	9%	3%	20%	22%
24 - 48 hours	664	237	53	88	939	240	654	87	233	348	3,543
	33%	42%	30%	33%	47%	18%	33%	37%	40%	47%	36%
more than 48 hours	513	248	86	120	840	75	416	95	257	100	2,750
	26%	44%	48%	45%	42%	5%	21%	40%	44%	13%	28%
undetermined	45	18	22	12	81	111	91	23	33	59	495
	2%	3%	12%	5%	4%	8%	5%	10%	6%	8%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	WR	All Libs
less than 12 hours	81	81
	59%	59%
12 - 24 hours	41	41
	30%	30%
24 - 48 hours	12	12
	9%	9%
more than 48 hours	3	3
	2%	2%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	12,585	938	64	1	13,588
percent of total	93%	7%			100%
average time	25h	50h	81h	98h	27h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 09/07/2017