--
 
WRLC Consortium MEDIA Loan Performance Summary
02/01/2016 through 02/29/2016

 
Summary: AU CU DC GA GM GT GW HU MU WR XX All Libs
Total requests 84 3 3 3 69 78 28 2 8 6 1 285
                                                                
Media loan requests 84 3 3 3 69 78 28 2 8 6 1 285
Media loan requests pulled 23      1      44 60 16      4 6      154
Media loan requests not filled 61 3 2 3 25 18 12 2 4      1 131
Percentage of media requests pulled 27%      33%      64% 77% 57%      50% 100%      54%
Average time taken to pull media 35h      9h      20h 15h 14h      13h 13h      17h
Average time to fill media requests 66h      37h      66h 15h 51h      17h 43h      42h
                                                                
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.


Time to Pull Media: AU CU DC GA GM GT GW HU MU WR XX All Libs
less than 12 hours 2      1      26 28 8      1 3      69
     9%      100%      59% 47% 50%      25% 50%      45%
12 - 24 hours 8                7 21 6      2 3      47
     35%                16% 35% 38%      50% 50%      31%
24 - 48 hours 8                10 10 2      1           31
     35%                23% 17% 13%      25%           20%
more than 48 hours 5                1 1                          7
     22%                2% 2%                          5%
undetermined                                                            
                                                                
Note: "Time to pull media" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found


Time to Fill Media Requests: AU CU DC GA GM GT GW HU MU WR XX All Libs
less than 12 hours                     3 19 5      1 1      29
                         7% 32% 31%      25% 17%      19%
12 - 24 hours 1                1 18 2      1 1      24
     4%                2% 30% 13%      25% 17%      16%
24 - 48 hours 7      1      11 10 3      1 3      36
     30%      100%      25% 17% 19%      25% 50%      23%
more than 48 hours 15                26      6           1      48
     65%                59%      38%           17%      31%
undetermined                     3 13           1           17
                         7% 22%           25%           11%
Note: "Time to fill media requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found


Time to Complete Media Requests:
Libraries Processing Request: 1 2 3 4 5 6 7 8 9 10 11 Total
number of requests 250 16 1                                         267
percent of total 94% 6%                                              100%
average time 22h 29h 88h                                         22h
Note: "Time to complete media requests" is the time elapsed between placing the original request on Voyager and when either the media arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the media is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.


Home Updated 03/07/2016