WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
07/01/2014 through 06/30/2015

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	29,561	11,388	466	4,501	5,007	29,129	32,003	31,368	322	5,697	8,023	13,927	4,245	175,637

Book loan requests	28,556	10,716	418	4,244	4,963	28,351	30,538	30,727	178	5,199	7,762	8,100	1,599	161,351
Book loan requests pulled	23,104	8,781	166	2,874	2,581	24,093	18,893	23,016	57	2,591	6,897	8,068		121,121
Book loan requests not filled	5,452	1,935	252	1,370	2,382	4,258	11,645	7,711	121	2,608	865	32	1,599	40,230
Percentage of book requests pulled	81%	82%	40%	68%	52%	85%	62%	75%	32%	50%	89%	100%		75%
Average time taken to pull a book	18h	30h	85h	17h	19h	19h	19h	15h	80h	49h	11h	19h		32h
Average time to fill book requests	32h	51h	87h	49h	50h	51h	18h	34h	78h	78h	44h	36h		51h

Article loan requests	1,005	672	48	257	44	778	1,465	641	144	498	261	5,827	2,646	14,286
Article loan requests filled	780	480	31	44	14	554	968	410	29	44	231	4,178		7,763
Article loan requests not filled	225	192	17	213	30	224	497	231	115	454	30	1,649	2,646	6,523
Percentage of article requests filled	78%	71%	65%	17%	32%	71%	66%	64%	20%	9%	89%	72%		54%
Average time to fill article requests	47h	59h	108h	61h	137h	37h	65h	34h	105h	111h	51h	22h		70h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	9,450	2,719	13	1,655	1,105	11,521	6,963	11,299	2	286	5,221	3,569	53,803
	41%	31%	8%	58%	43%	48%	37%	49%	4%	11%	76%	44%	44%
12 - 24 hours	10,028	3,286	33	750	980	7,672	8,545	9,057	11	907	1,033	2,723	45,025
	43%	37%	20%	26%	38%	32%	45%	39%	19%	35%	15%	34%	37%
24 - 48 hours	2,554	1,373	33	290	319	3,186	2,398	1,736	13	537	330	952	13,721
	11%	16%	20%	10%	12%	13%	13%	8%	23%	21%	5%	12%	11%
more than 48 hours	1,072	1,394	87	179	177	1,711	987	924	31	861	312	824	8,559
	5%	16%	52%	6%	7%	7%	5%	4%	54%	33%	5%	10%	7%
undetermined		9				3					1		13

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	6,646	1,072	9	239	142	1,631	6,589	5,533		65	998	1,020	23,944
	29%	12%	5%	8%	6%	7%	35%	24%		3%	14%	13%	20%
12 - 24 hours	5,541	1,493	29	221	376	1,219	8,024	4,293	2	177	429	1,628	23,432
	24%	17%	17%	8%	15%	5%	42%	19%	4%	7%	6%	20%	19%
24 - 48 hours	5,526	2,388	30	1,123	912	10,184	2,221	7,572	6	608	3,123	3,453	37,146
	24%	27%	18%	39%	35%	42%	12%	33%	11%	23%	45%	43%	31%
more than 48 hours	4,981	3,549	76	1,034	1,049	9,595	894	4,726	18	1,548	2,064	1,590	31,124
	22%	40%	46%	36%	41%	40%	5%	21%	32%	60%	30%	20%	26%
undetermined	410	279	22	257	102	1,464	1,165	892	31	193	283	377	5,475
	2%	3%	13%	9%	4%	6%	6%	4%	54%	7%	4%	5%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	172	83	1	7		151	185	68	1	3	79	1,681	2,431
	22%	17%	3%	16%		27%	19%	17%	3%	7%	34%	40%	31%
12 - 24 hours	169	75	2	11		189	148	165		4	59	1,454	2,276
	22%	16%	6%	25%		34%	15%	40%		9%	26%	35%	29%
24 - 48 hours	181	110	6	10	2	93	187	80	8	7	28	556	1,268
	23%	23%	19%	23%	14%	17%	19%	20%	28%	16%	12%	13%	16%
more than 48 hours	258	212	22	16	12	121	448	97	20	30	64	487	1,787
	33%	44%	71%	36%	86%	22%	46%	24%	69%	68%	28%	12%	23%
undetermined											1		1

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	7	Total
number of requests	140,090	12,664	1,147	71	8	2	153,982
percent of total	91%	8%					100%
average time	26h	52h	71h	104h	129h	-1h	29h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 07/08/2015