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WRLC Consortium Loan Performance Summary
05/01/2015 through 05/31/2015
 
Summary: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
Total requests 1,452 540 11 212 246 1,344 1,488 1,693 24 268 382 853 195 8,708
                                                                          
Book loan requests 1,401 504 11 192 242 1,312 1,408 1,613 7 227 370 419 89 7,795
Book loan requests pulled 1,206 419 8 138 141 1,120 914 1,238      148 329 419      6,080
Book loan requests not filled 195 85 3 54 101 192 494 375 7 79 41      89 1,715
Percentage of book requests pulled 86% 83% 73% 72% 58% 85% 65% 77%      65% 89% 100%      78%
Average time taken to pull a book 19h 32h 90h 20h 23h 20h 25h 16h      34h 12h 18h      28h
Average time to fill book requests 33h 50h 70h 49h 49h 52h 25h 31h      68h 44h 35h      46h
                                                                          
Article loan requests 51 36      20 4 32 80 80 17 41 12 434 106 913
Article loan requests filled 34 31      2      17 53 39      3 11 339      529
Article loan requests not filled 17 5      18 4 15 27 41 17 38 1 95 106 384
Percentage of article requests filled 67% 86%      10%      53% 66% 49%      7% 92% 78%      58%
Average time to fill article requests 28h 39h      138h      54h 72h 39h      105h 95h 17h      65h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 409 74      57 25 449 174 634      33 224 213      2,292
     34% 18%      41% 18% 40% 19% 51%      22% 68% 51%      38%
12 - 24 hours 573 177 1 50 86 415 484 430      54 65 118      2,453
     48% 42% 13% 36% 61% 37% 53% 35%      36% 20% 28%      40%
24 - 48 hours 170 76 2 19 21 160 163 107      24 27 37      806
     14% 18% 25% 14% 15% 14% 18% 9%      16% 8% 9%      13%
more than 48 hours 54 92 5 12 9 96 93 67      37 13 51      529
     4% 22% 63% 9% 6% 9% 10% 5%      25% 4% 12%      9%
undetermined                                                                      
                                                                          
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 294 22      6 1 76 172 371      7 45 62      1,056
     24% 5%      4%      7% 19% 30%      5% 14% 15%      17%
12 - 24 hours 308 71 1 17 24 73 466 250      14 22 89      1,335
     26% 17% 13% 12% 17% 7% 51% 20%      9% 7% 21%      22%
24 - 48 hours 300 131 2 50 52 440 154 317      22 126 173      1,767
     25% 31% 25% 36% 37% 39% 17% 26%      15% 38% 41%      29%
more than 48 hours 269 181 3 51 58 471 87 250      85 111 77      1,643
     22% 43% 38% 37% 41% 42% 10% 20%      57% 34% 18%      27%
undetermined 35 14 2 14 6 60 35 50      20 25 18      279
     3% 3% 25% 10% 4% 5% 4% 4%      14% 8% 4%      5%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 16 11                6 10 5           2 170      220
     47% 35%                35% 19% 13%           18% 50%      42%
12 - 24 hours 8 4                4 4 7                99      126
     24% 13%                24% 8% 18%                29%      24%
24 - 48 hours 4 9                     14 8                42      77
     12% 29%                     26% 21%                12%      15%
more than 48 hours 6 7      2      7 25 19      3 8 28      105
     18% 23%      100%      41% 47% 49%      100% 73% 8%      20%
undetermined                                                   1           1
                                                       9%               
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 2 3 4 5 6 7 8 9 10 11 12 13 Total
number of requests 6,783 595 39 2 2                                         7,421
percent of total 91% 8%                                                        100%
average time 28h 50h 77h 84h 154h                                         30h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/07/2015