WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
06/01/2014 through 06/30/2014

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	1,081	499	23	216	192	1,296	1,180	1,295	18	225	307	726	243	7,301

Book loan requests	1,020	460	23	189	187	1,250	1,108	1,247	10	198	291	368	72	6,423
Book loan requests pulled	833	401	12	129	113	1,067	742	1,095	6	124	262	368		5,152
Book loan requests not filled	187	59	11	60	74	183	366	152	4	74	29		72	1,271
Percentage of book requests pulled	82%	87%	52%	68%	60%	85%	67%	88%	60%	63%	90%	100%		80%
Average time taken to pull a book	16h	26h	49h	14h	22h	14h	20h	14h	71h	37h	13h	19h		26h
Average time to fill book requests	35h	54h	51h	44h	48h	47h	20h	32h	65h	64h	40h	35h		45h

Article loan requests	61	39		27	5	46	72	48	8	27	16	358	171	878
Article loan requests filled	49	32		7	3	27	51	37	5	13	13	243		480
Article loan requests not filled	12	7		20	2	19	21	11	3	14	3	115	171	398
Percentage of article requests filled	80%	82%		26%	60%	59%	71%	77%	63%	48%	81%	68%		55%
Average time to fill article requests	125h	65h		69h	59h	14h	53h	25h	119h	207h	51h	24h		74h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	333	92	2	58	19	575	126	613		13	138	162	2,131
	40%	23%	17%	45%	17%	54%	17%	56%		10%	53%	44%	41%
12 - 24 hours	374	162	2	56	72	339	483	344	1	51	96	113	2,093
	45%	40%	17%	43%	64%	32%	65%	31%	17%	41%	37%	31%	41%
24 - 48 hours	106	97	3	13	14	125	114	88	3	27	23	57	670
	13%	24%	25%	10%	12%	12%	15%	8%	50%	22%	9%	15%	13%
more than 48 hours	20	50	5	2	8	28	19	50	2	33	4	36	257
	2%	12%	42%	2%	7%	3%	3%	5%	33%	27%	2%	10%	5%
undetermined											1		1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	232	31	2	5	3	88	123	297			19	49	849
	28%	8%	17%	4%	3%	8%	17%	27%			7%	13%	16%
12 - 24 hours	138	55	2	16	19	53	470	219	1	14	33	80	1,100
	17%	14%	17%	12%	17%	5%	63%	20%	17%	11%	13%	22%	21%
24 - 48 hours	198	91	2	62	42	432	107	319	2	33	142	159	1,589
	24%	23%	17%	48%	37%	40%	14%	29%	33%	27%	54%	43%	31%
more than 48 hours	239	213	5	40	40	425	19	225	1	73	49	58	1,387
	29%	53%	42%	31%	35%	40%	3%	21%	17%	59%	19%	16%	27%
undetermined	26	11	1	6	9	69	23	35	2	4	19	22	227
	3%	3%	8%	5%	8%	6%	3%	3%	33%	3%	7%	6%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	2	1			13	22	9			4	76	127
	4%	3%			48%	43%	24%			31%	31%	26%
12 - 24 hours	4	6	3		10	7	11			3	82	126
	8%	19%	43%		37%	14%	30%			23%	34%	26%
24 - 48 hours	5	8	1	1	4	6	15	1	2	3	63	109
	10%	25%	14%	33%	15%	12%	41%	20%	15%	23%	26%	23%
more than 48 hours	37	17	3	2		16	2	4	11	3	22	117
	76%	53%	43%	67%		31%	5%	80%	85%	23%	9%	24%
undetermined	1											1
	2%

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	5,618	473	24	1	6,116
percent of total	92%	8%			100%
average time	28h	51h	74h	69h	30h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home

Updated 07/07/2014