WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
09/01/2013 through 09/30/2013

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,389	1,244	52	695	676	3,642	3,694	3,525	43	915	1,004	1,598	696	21,173

Book loan requests	3,250	1,131	52	670	661	3,558	3,540	3,467	27	841	985	913	337	19,432
Book loan requests pulled	2,488	757	20	420	340	2,855	2,117	2,294	11	472	802	905		13,481
Book loan requests not filled	762	374	32	250	321	703	1,423	1,173	16	369	183	8	337	5,951
Percentage of book requests pulled	77%	67%	38%	63%	51%	80%	60%	66%	41%	56%	81%	99%		69%
Average time taken to pull a book	11h	16h	82h	10h	13h	9h	11h	13h	37h	39h	7h	17h		22h
Average time to fill book requests	24h	40h	79h	41h	49h	42h	11h	36h	87h	68h	40h	33h		46h

Article loan requests	139	113		25	15	84	154	58	16	74	19	685	359	1,741
Article loan requests filled	107	39		7	8	73	96	38	10	25	12	438		853
Article loan requests not filled	32	74		18	7	11	58	20	6	49	7	247	359	888
Percentage of article requests filled	77%	35%		28%	53%	87%	62%	66%	63%	34%	63%	64%		49%
Average time to fill article requests	26h	35h		14h	152h	25h	24h	23h	78h	50h	21h	25h		43h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	1,438	356		324	197	2,061	1,315	1,260	3	39	660	387	8,040
	58%	47%		77%	58%	72%	62%	55%	27%	8%	82%	43%	60%
12 - 24 hours	939	266	6	60	113	667	670	827	2	188	108	329	4,175
	38%	35%	30%	14%	33%	23%	32%	36%	18%	40%	13%	36%	31%
24 - 48 hours	98	105	2	31	25	101	104	187	2	130	25	119	929
	4%	14%	10%	7%	7%	4%	5%	8%	18%	28%	3%	13%	7%
more than 48 hours	13	30	12	5	5	26	28	20	4	115	9	70	337
		4%	60%	1%	1%		1%		36%	24%	1%	8%	2%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	728	20		46	12	273	1,295	317		9	113	100	2,913
	29%	3%		11%	4%	10%	61%	14%		2%	14%	11%	22%
12 - 24 hours	712	160	6	40	32	162	649	246		32	38	236	2,313
	29%	21%	30%	10%	9%	6%	31%	11%		7%	5%	26%	17%
24 - 48 hours	767	383	2	172	149	1,557	104	1,243	2	113	435	414	5,341
	31%	51%	10%	41%	44%	55%	5%	54%	18%	24%	54%	46%	40%
more than 48 hours	250	182	11	124	142	759	28	441	9	284	196	134	2,560
	10%	24%	55%	30%	42%	27%	1%	19%	82%	60%	24%	15%	19%
undetermined	31	12	1	38	5	104	41	47		34	20	21	354
	1%	2%	5%	9%	1%	4%	2%	2%		7%	2%	2%	3%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	38	13	4		30	40	11	1	1	4	161	303
	36%	33%	57%		41%	42%	29%	10%	4%	33%	37%	36%
12 - 24 hours	36	4	2		24	17	16		3	4	93	199
	34%	10%	29%		33%	18%	42%		12%	33%	21%	23%
24 - 48 hours	14	11		1	8	25	5	1	11	3	121	200
	13%	28%		13%	11%	26%	13%	10%	44%	25%	28%	23%
more than 48 hours	19	11	1	7	11	14	6	8	10	1	63	151
	18%	28%	14%	88%	15%	15%	16%	80%	40%	8%	14%	18%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	17,130	1,207	96	18	2	18,453
percent of total	93%	7%				100%
average time	22h	40h	52h	42h	84h	23h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 10/07/2013