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WRLC Consortium Loan Performance Summary
07/01/2012 through 06/30/2013
 
Summary: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
Total requests 32,029 12,094 391 6,690 6,658 32,988 34,449 33,196 471 8,560 9,745 14,457 6,429 198,157
                                                                          
Book loan requests 30,847 10,823 390 6,260 6,591 31,596 32,154 32,197 287 7,655 9,299 7,759 1,884 177,742
Book loan requests pulled 25,183 7,581 172 4,044 3,427 27,186 20,703 21,901 130 5,188 8,135 7,741      131,391
Book loan requests not filled 5,664 3,242 218 2,216 3,164 4,410 11,451 10,296 157 2,467 1,164 18 1,884 46,351
Percentage of book requests pulled 82% 70% 44% 65% 52% 86% 64% 68% 45% 68% 87% 100%      74%
Average time taken to pull a book 17h 24h 75h 14h 16h 12h 15h 16h 72h 40h 8h 23h      28h
Average time to fill book requests 31h 48h 75h 45h 47h 42h 15h 40h 86h 51h 43h 40h      47h
                                                                          
Article loan requests 1,182 1,271 1 430 67 1,392 2,295 999 184 905 446 6,698 4,545 20,415
Article loan requests filled 916 583      71 47 851 1,484 592 98 321 368 4,481      9,812
Article loan requests not filled 266 688 1 359 20 541 811 407 86 584 78 2,217 4,545 10,603
Percentage of article requests filled 77% 46%      17% 70% 61% 65% 59% 53% 35% 83% 67%      48%
Average time to fill article requests 26h 51h      45h 77h 25h 42h 30h 77h 62h 35h 31h      46h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 9,779 3,156 14 2,672 1,868 18,989 10,288 10,332 9 395 6,498 2,672      66,672
     39% 42% 8% 66% 55% 70% 50% 47% 7% 8% 80% 35%      51%
12 - 24 hours 12,231 2,177 33 775 1,049 5,722 7,841 8,228 15 2,053 1,085 2,493      43,702
     49% 29% 19% 19% 31% 21% 38% 38% 12% 40% 13% 32%      33%
24 - 48 hours 2,386 1,270 36 385 307 1,600 1,898 2,136 29 1,353 303 1,571      13,274
     9% 17% 21% 10% 9% 6% 9% 10% 22% 26% 4% 20%      10%
more than 48 hours 785 977 88 212 203 875 676 1,205 77 1,387 249 1,005      7,739
     3% 13% 51% 5% 6% 3% 3% 6% 59% 27% 3% 13%      6%
undetermined 2 1 1                                                   4
                                                                          
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 6,042 388 14 503 307 5,480 10,075 3,030 2 220 995 670      27,726
     24% 5% 8% 12% 9% 20% 49% 14% 2% 4% 12% 9%      21%
12 - 24 hours 7,213 1,320 32 341 367 1,883 7,660 3,288 8 981 436 1,264      24,793
     29% 17% 19% 8% 11% 7% 37% 15% 6% 19% 5% 16%      19%
24 - 48 hours 6,780 3,045 34 1,528 1,360 10,563 1,849 9,288 15 1,374 4,112 3,688      43,636
     27% 40% 20% 38% 40% 39% 9% 42% 12% 26% 51% 48%      33%
more than 48 hours 4,669 2,659 86 1,442 1,265 8,501 653 5,682 79 1,815 2,339 1,868      31,058
     19% 35% 50% 36% 37% 31% 3% 26% 61% 35% 29% 24%      24%
undetermined 479 169 6 230 128 759 466 613 26 798 253 251      4,178
     2% 2% 3% 6% 4% 3% 2% 3% 20% 15% 3% 3%      3%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 403 154      16 1 373 470 139 4 23 186 1,199      2,968
     44% 26%      23% 2% 44% 32% 23% 4% 7% 51% 27%      30%
12 - 24 hours 277 81      20 5 267 225 207 15 48 68 1,098      2,311
     30% 14%      28% 11% 31% 15% 35% 15% 15% 18% 25%      24%
24 - 48 hours 114 125      12 12 77 344 143 18 96 29 1,297      2,267
     12% 21%      17% 26% 9% 23% 24% 18% 30% 8% 29%      23%
more than 48 hours 122 222      23 29 134 443 103 61 154 85 887      2,263
     13% 38%      32% 62% 16% 30% 17% 62% 48% 23% 20%      23%
undetermined      1                     2                               3
                                                                          
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 2 3 4 5 6 7 8 9 10 11 12 13 Total
number of requests 157,107 12,843 1,280 137 21 5           1                     171,394
percent of total 92% 7%                                                        100%
average time 25h 44h 52h 58h 55h 23h           -1h                     27h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 07/07/2013