WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
01/01/2013 through 01/31/2013

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	4,296	1,720	63	1,028	896	4,288	4,550	4,746	65	1,308	1,454	1,307	724	26,445

Book loan requests	4,213	1,593	63	989	894	4,199	4,363	4,672	48	1,231	1,421	759	298	24,743
Book loan requests pulled	3,084	1,050	29	591	480	3,478	2,470	2,964	15	689	1,214	758		16,822
Book loan requests not filled	1,129	543	34	398	414	721	1,893	1,708	33	542	207	1	298	7,921
Percentage of book requests pulled	73%	66%	46%	60%	54%	83%	57%	63%	31%	56%	85%	100%		68%
Average time taken to pull a book	21h	18h	110h	15h	18h	15h	16h	22h	68h	41h	10h	22h		31h
Average time to fill book requests	40h	45h	114h	48h	53h	47h	16h	47h	77h	50h	48h	41h		52h

Article loan requests	83	127		39	2	89	187	74	17	77	33	548	426	1,702
Article loan requests filled	60	63		11	2	60	133	58	10	20	29	384		830
Article loan requests not filled	23	64		28		29	54	16	7	57	4	164	426	872
Percentage of article requests filled	72%	50%		28%	100%	67%	71%	78%	59%	26%	88%	70%		49%
Average time to fill article requests	34h	50h		29h	52h	21h	38h	28h	88h	49h	34h	27h		41h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	682	546	1	359	205	1,840	1,166	1,083	1	59	914	288	7,144
	22%	52%	3%	61%	43%	53%	47%	37%	7%	9%	75%	38%	42%
12 - 24 hours	1,717	318	5	140	182	1,068	910	1,110	1	216	189	206	6,062
	56%	30%	17%	24%	38%	31%	37%	37%	7%	31%	16%	27%	36%
24 - 48 hours	504	94	4	50	47	361	331	430	5	231	67	176	2,300
	16%	9%	14%	8%	10%	10%	13%	15%	33%	34%	6%	23%	14%
more than 48 hours	180	92	18	42	46	209	63	341	8	183	44	88	1,314
	6%	9%	62%	7%	10%	6%	3%	12%	53%	27%	4%	12%	8%
undetermined	1		1										2
			3%

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	408	56	1	59	31	598	1,140	283	1	36	116	57	2,786
	13%	5%	3%	10%	6%	17%	46%	10%	7%	5%	10%	8%	17%
12 - 24 hours	790	209	5	53	62	337	886	418		136	49	102	3,047
	26%	20%	17%	9%	13%	10%	36%	14%		20%	4%	13%	18%
24 - 48 hours	838	447	4	204	147	1,054	325	1,164	1	149	588	377	5,298
	27%	43%	14%	35%	31%	30%	13%	39%	7%	22%	48%	50%	31%
more than 48 hours	993	320	18	245	233	1,390	61	1,026	11	206	420	188	5,111
	32%	30%	62%	41%	49%	40%	2%	35%	73%	30%	35%	25%	30%
undetermined	55	18	1	30	7	99	58	73	2	162	41	34	580
	2%	2%	3%	5%	1%	3%	2%	2%	13%	24%	3%	4%	3%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	18	13	1		25	42	15		2	12	108	236
	30%	21%	9%		42%	32%	26%		10%	41%	28%	28%
12 - 24 hours	17	4	7		22	13	18	1	1	7	107	197
	28%	6%	64%		37%	10%	31%	10%	5%	24%	28%	24%
24 - 48 hours	13	21	1		7	40	16	3	7	6	111	225
	22%	33%	9%		12%	30%	28%	30%	35%	21%	29%	27%
more than 48 hours	12	25	2	2	6	38	9	6	10	4	58	172
	20%	40%	18%	100%	10%	29%	16%	60%	50%	14%	15%	21%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	21,801	1,807	191	20	2	23,821
percent of total	92%	8%				100%
average time	26h	49h	59h	73h	71h	28h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home

Updated 02/07/2013