WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
11/01/2012 through 11/30/2012

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,459	1,218	40	658	646	3,684	3,770	3,316	46	888	982	1,495	917	21,119

Book loan requests	3,312	1,109	40	614	637	3,459	3,508	3,202	29	780	949	808	219	18,666
Book loan requests pulled	2,799	781	20	380	322	3,037	2,215	2,225	12	572	850	805		14,018
Book loan requests not filled	513	328	20	234	315	422	1,293	977	17	208	99	3	219	4,648
Percentage of book requests pulled	85%	70%	50%	62%	51%	88%	63%	69%	41%	73%	90%	100%		75%
Average time taken to pull a book	15h	22h	59h	15h	13h	9h	13h	15h	91h	47h	6h	28h		28h
Average time to fill book requests	27h	46h	54h	44h	45h	43h	13h	40h	85h	47h	42h	46h		44h

Article loan requests	147	109		44	9	225	262	114	17	108	33	687	698	2,453
Article loan requests filled	119	45		7	9	128	179	64	10	42	28	446		1,077
Article loan requests not filled	28	64		37		97	83	50	7	66	5	241	698	1,376
Percentage of article requests filled	81%	41%		16%	100%	57%	68%	56%	59%	39%	85%	65%		44%
Average time to fill article requests	24h	34h		48h	30h	21h	38h	28h	78h	45h	46h	30h		38h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	1,237	432	3	247	210	2,410	1,203	1,069		47	743	180	7,781
	44%	55%	15%	65%	65%	79%	54%	48%		8%	87%	22%	56%
12 - 24 hours	1,269	157	3	63	71	423	843	901	1	146	72	286	4,235
	45%	20%	15%	17%	22%	14%	38%	40%	8%	26%	8%	36%	30%
24 - 48 hours	206	92	3	47	29	123	124	187		187	15	200	1,213
	7%	12%	15%	12%	9%	4%	6%	8%		33%	2%	25%	9%
more than 48 hours	87	99	11	23	12	81	45	68	11	192	20	139	788
	3%	13%	55%	6%	4%	3%	2%	3%	92%	34%	2%	17%	6%
undetermined		1											1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	783	63	3	56	25	601	1,183	253		42	96	43	3,148
	28%	8%	15%	15%	8%	20%	53%	11%		7%	11%	5%	22%
12 - 24 hours	821	165	3	25	32	129	832	348	1	115	45	100	2,616
	29%	21%	15%	7%	10%	4%	38%	16%	8%	20%	5%	12%	19%
24 - 48 hours	809	299	3	159	156	1,283	123	1,061		165	459	401	4,918
	29%	38%	15%	42%	48%	42%	6%	48%		29%	54%	50%	35%
more than 48 hours	347	237	10	125	100	974	45	503	9	166	236	232	2,984
	12%	30%	50%	33%	31%	32%	2%	23%	75%	29%	28%	29%	21%
undetermined	39	17	1	15	9	50	32	60	2	84	14	29	352
	1%	2%	5%	4%	3%	2%	1%	3%	17%	15%	2%	4%	3%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	56	16	1	1	74	55	13		2	13	109	340
	47%	36%	14%	11%	58%	31%	20%		5%	46%	24%	32%
12 - 24 hours	37	7	1	2	28	26	26		11	5	112	255
	31%	16%	14%	22%	22%	15%	41%		26%	18%	25%	24%
24 - 48 hours	10	11	1	5	9	44	12	3	12		145	252
	8%	24%	14%	56%	7%	25%	19%	30%	29%		33%	23%
more than 48 hours	16	11	4	1	17	54	13	7	17	10	80	230
	13%	24%	57%	11%	13%	30%	20%	70%	40%	36%	18%	21%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	6	9	Total
number of requests	16,624	1,325	114	14	2	3	1	18,083
percent of total	92%	7%						100%
average time	25h	43h	45h	69h	72h	-1h	-1h	26h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 12/07/2012