WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
10/01/2012 through 10/31/2012

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,439	1,418	36	753	688	3,771	3,682	3,452	56	861	1,024	1,643	992	21,815

Book loan requests	3,344	1,259	36	698	674	3,496	3,418	3,337	31	767	997	889	185	19,131
Book loan requests pulled	2,794	838	14	477	326	3,014	2,329	2,296	11	553	867	888		14,407
Book loan requests not filled	550	421	22	221	348	482	1,089	1,041	20	214	130	1	185	4,724
Percentage of book requests pulled	84%	67%	39%	68%	48%	86%	68%	69%	35%	72%	87%	100%		75%
Average time taken to pull a book	14h	25h	82h	14h	12h	9h	14h	15h	96h	45h	5h	25h		30h
Average time to fill book requests	27h	47h	75h	44h	44h	38h	14h	37h	96h	43h	38h	44h		45h

Article loan requests	95	159		55	14	275	264	115	25	94	27	754	807	2,684
Article loan requests filled	73	61		7	12	140	181	55	9	30	19	460		1,047
Article loan requests not filled	22	98		48	2	135	83	60	16	64	8	294	807	1,637
Percentage of article requests filled	77%	38%		13%	86%	51%	69%	48%	36%	32%	70%	61%		39%
Average time to fill article requests	43h	72h		15h	105h	25h	37h	23h	61h	66h	24h	35h		46h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	1,270	243	1	345	234	2,276	1,244	1,124		36	746	208	7,727
	45%	29%	7%	72%	72%	76%	53%	49%		7%	86%	23%	54%
12 - 24 hours	1,339	310		51	54	521	859	841		220	103	317	4,615
	48%	37%		11%	17%	17%	37%	37%		40%	12%	36%	32%
24 - 48 hours	146	197	4	50	26	152	185	224	3	121	10	259	1,377
	5%	24%	29%	10%	8%	5%	8%	10%	27%	22%	1%	29%	10%
more than 48 hours	38	88	9	31	12	65	41	107	8	176	8	104	687
	1%	11%	64%	6%	4%	2%	2%	5%	73%	32%		12%	5%
undetermined	1												1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	766	60	1	77	45	759	1,214	395		30	164	49	3,560
	27%	7%	7%	16%	14%	25%	52%	17%		5%	19%	6%	25%
12 - 24 hours	904	108		42	33	191	836	350		176	31	107	2,778
	32%	13%		9%	10%	6%	36%	15%		32%	4%	12%	19%
24 - 48 hours	694	397	4	161	122	1,186	181	982	2	101	427	458	4,715
	25%	47%	29%	34%	37%	39%	8%	43%	18%	18%	49%	52%	33%
more than 48 hours	400	259	8	171	126	793	39	504	7	139	207	245	2,898
	14%	31%	57%	36%	39%	26%	2%	22%	64%	25%	24%	28%	20%
undetermined	30	14	1	26		85	59	65	2	107	38	29	456
	1%	2%	7%	5%		3%	3%	3%	18%	19%	4%	3%	3%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	20	9	4		61	61	15		1	12	104	287
	27%	15%	57%		44%	34%	27%		3%	63%	23%	27%
12 - 24 hours	18	5	2		42	30	28	1	4	1	110	241
	25%	8%	29%		30%	17%	51%	11%	13%	5%	24%	23%
24 - 48 hours	13	14		2	14	50	6	3	11	2	142	257
	18%	23%		17%	10%	28%	11%	33%	37%	11%	31%	25%
more than 48 hours	22	33	1	10	23	39	6	5	14	4	104	261
	30%	54%	14%	83%	16%	22%	11%	56%	47%	21%	23%	25%
undetermined						1						1

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	6	Total
number of requests	16,962	1,375	120	12	2	1	18,472
percent of total	92%	7%					100%
average time	23h	41h	46h	47h	97h	-1h	25h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 11/07/2012