WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
07/01/2012 through 07/31/2012

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	1,181	534	20	299	283	1,314	1,416	1,346	26	398	576	805	34	8,232

Book loan requests	1,130	404	20	236	279	1,227	1,211	1,264	5	287	414	374	26	6,877
Book loan requests pulled	973	301	14	158	130	1,093	844	990	3	198	349	374		5,427
Book loan requests not filled	157	103	6	78	149	134	367	274	2	89	65		26	1,450
Percentage of book requests pulled	86%	75%	70%	67%	47%	89%	70%	78%	60%	69%	84%	100%		79%
Average time taken to pull a book	19h	38h	31h	16h	14h	10h	16h	18h	30h	40h	7h	24h		22h
Average time to fill book requests	34h	62h	31h	44h	44h	38h	16h	36h	30h	40h	36h	43h		38h

Article loan requests	51	130		63	4	87	205	82	21	111	162	431	8	1,355
Article loan requests filled	45	83		5	2	53	116	67	13	55	131	345		915
Article loan requests not filled	6	47		58	2	34	89	15	8	56	31	86	8	440
Percentage of article requests filled	88%	64%		8%	50%	61%	57%	82%	62%	50%	81%	80%		68%
Average time to fill article requests	35h	47h		46h	72h	24h	45h	27h	76h	74h	38h	37h		47h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	334	59	2	83	78	819	381	505		17	278	147	2,703
	34%	20%	14%	53%	60%	75%	45%	51%		9%	80%	39%	50%
12 - 24 hours	456	86	7	47	30	183	307	255	1	80	57	93	1,602
	47%	29%	50%	30%	23%	17%	36%	26%	33%	40%	16%	25%	30%
24 - 48 hours	113	66	3	20	16	70	124	129	2	45	8	72	668
	12%	22%	21%	13%	12%	6%	15%	13%	67%	23%	2%	19%	12%
more than 48 hours	70	90	2	8	6	21	32	101		56	6	62	454
	7%	30%	14%	5%	5%	2%	4%	10%		28%	2%	17%	8%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	228	10	2	24	17	277	364	210		14	78	39	1,263
	23%	3%	14%	15%	13%	25%	43%	21%		7%	22%	10%	23%
12 - 24 hours	263	27	7	23	12	69	299	142	1	67	38	62	1,010
	27%	9%	50%	15%	9%	6%	35%	14%	33%	34%	11%	17%	19%
24 - 48 hours	184	99	3	41	49	380	118	318	2	43	128	152	1,517
	19%	33%	21%	26%	38%	35%	14%	32%	67%	22%	37%	41%	28%
more than 48 hours	252	151	2	48	48	310	32	254		49	88	111	1,345
	26%	50%	14%	30%	37%	28%	4%	26%		25%	25%	30%	25%
undetermined	46	14		22	4	57	31	66		25	17	10	292
	5%	5%		14%	3%	5%	4%	7%		13%	5%	3%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	7	6			27	36	25		1	70	95	267
	16%	7%			51%	31%	37%		2%	53%	28%	29%
12 - 24 hours	25	24	2		13	12	13	2	11	18	58	178
	56%	29%	40%		25%	10%	19%	15%	20%	14%	17%	19%
24 - 48 hours	2	24	1	1	6	33	19	2	16	8	107	219
	4%	29%	20%	50%	11%	28%	28%	15%	29%	6%	31%	24%
more than 48 hours	11	29	2	1	7	35	10	9	27	35	85	251
	24%	35%	40%	50%	13%	30%	15%	69%	49%	27%	25%	27%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	5,999	479	59	9	1	6,547
percent of total	92%	7%				100%
average time	26h	46h	46h	74h	44h	28h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 08/07/2012