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WRLC Consortium Loan Performance Summary
05/01/2012 through 05/31/2012
 
Summary: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
Total requests 1,653 625 24 403 371 1,809 1,696 1,795 54 489 669 726 56 10,370
                                                                          
Book loan requests 1,605 524 24 336 371 1,700 1,476 1,712 16 373 510 342 45 9,034
Book loan requests pulled 1,359 386 16 232 192 1,450 980 1,242 12 259 418 340      6,886
Book loan requests not filled 246 138 8 104 179 250 496 470 4 114 92 2 45 2,148
Percentage of book requests pulled 85% 74% 67% 69% 52% 85% 66% 73% 75% 69% 82% 99%      76%
Average time taken to pull a book 17h 70h 63h 13h 15h 12h 21h 13h 95h 43h 12h 17h      33h
Average time to fill book requests 30h 96h 63h 38h 43h 38h 21h 33h 102h 43h 42h 32h      48h
                                                                          
Article loan requests 48 101      67      109 220 83 38 116 159 384 11 1,336
Article loan requests filled 42 66      10      83 117 65 22 63 149 287      904
Article loan requests not filled 6 35      57      26 103 18 16 53 10 97 11 432
Percentage of article requests filled 88% 65%      15%      76% 53% 78% 58% 54% 94% 75%      68%
Average time to fill article requests 39h 82h      125h      31h 82h 24h 116h 95h 19h 30h      64h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 477 49      144 112 1,018 289 762 1 16 310 171      3,349
     35% 13%      62% 58% 70% 29% 61% 8% 6% 74% 50%      49%
12 - 24 hours 690 101 7 61 53 249 505 318 1 112 53 101      2,251
     51% 26% 44% 26% 28% 17% 52% 26% 8% 43% 13% 30%      33%
24 - 48 hours 157 47 4 14 15 106 111 90 5 59 36 39      683
     12% 12% 25% 6% 8% 7% 11% 7% 42% 23% 9% 11%      10%
more than 48 hours 35 189 5 13 12 77 75 72 5 72 19 29      603
     3% 49% 31% 6% 6% 5% 8% 6% 42% 28% 5% 9%      9%
undetermined                                                                      
                                                                          
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 323 11      41 27 370 283 346 1 15 74 52      1,543
     24% 3%      18% 14% 26% 29% 28% 8% 6% 18% 15%      22%
12 - 24 hours 439 26 7 31 24 111 495 181 1 108 25 75      1,523
     32% 7% 44% 13% 13% 8% 51% 15% 8% 42% 6% 22%      22%
24 - 48 hours 309 79 4 76 72 492 105 408 4 57 182 142      1,930
     23% 20% 25% 33% 38% 34% 11% 33% 33% 22% 44% 42%      28%
more than 48 hours 253 264 5 65 63 410 66 259 5 70 119 52      1,631
     19% 68% 31% 28% 33% 28% 7% 21% 42% 27% 28% 15%      24%
undetermined 35 6      19 6 67 31 48 1 9 18 19      259
     3% 2%      8% 3% 5% 3% 4% 8% 3% 4% 6%      4%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 11 5      2      32 17 27      3 89 104      290
     26% 8%      20%      39% 15% 42%      5% 60% 36%      32%
12 - 24 hours 12 16      1      21 6 24      7 29 75      191
     29% 24%      10%      25% 5% 37%      11% 19% 26%      21%
24 - 48 hours 10 11                14 27 5 3 14 14 57      155
     24% 17%                17% 23% 8% 14% 22% 9% 20%      17%
more than 48 hours 9 34      7      16 67 9 19 39 17 51      268
     21% 52%      70%      19% 57% 14% 86% 62% 11% 18%      30%
undetermined                                                                      
                                                                          
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 2 3 4 5 6 7 8 9 10 11 12 13 Total
number of requests 7,879 726 95 16 3 3                                    8,722
percent of total 90% 8% 1%                                                   100%
average time 25h 47h 63h 72h 158h 79h                                    28h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/07/2012