WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
03/01/2012 through 03/31/2012

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,237	1,186	30	780	625	3,190	3,532	3,358	43	774	1,219	1,499	136	19,609

Book loan requests	3,117	1,004	30	649	622	3,012	3,231	3,177	19	659	914	785	119	17,338
Book loan requests pulled	2,592	703	18	449	338	2,614	2,197	2,184	10	409	814	785		13,113
Book loan requests not filled	525	301	12	200	284	398	1,034	993	9	250	100		119	4,225
Percentage of book requests pulled	83%	70%	60%	69%	54%	87%	68%	69%	53%	62%	89%	100%		76%
Average time taken to pull a book	16h	38h	134h	12h	13h	13h	16h	16h	117h	49h	7h	26h		38h
Average time to fill book requests	29h	67h	131h	43h	45h	45h	16h	39h	117h	49h	41h	44h		56h

Article loan requests	120	182		131	3	178	301	181	24	115	305	714	17	2,271
Article loan requests filled	99	96		25	2	122	164	106	13	46	283	495		1,451
Article loan requests not filled	21	86		106	1	56	137	75	11	69	22	219	17	820
Percentage of article requests filled	83%	53%		19%	67%	69%	54%	59%	54%	40%	93%	69%		64%
Average time to fill article requests	37h	42h		26h	85h	27h	36h	32h	110h	77h	11h	30h		47h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	988	144	1	322	197	1,773	986	1,144		16	658	172	6,401
	38%	20%	6%	72%	58%	68%	45%	52%		4%	81%	22%	49%
12 - 24 hours	1,300	235	1	67	102	506	930	676	1	71	105	293	4,287
	50%	33%	6%	15%	30%	19%	42%	31%	10%	17%	13%	37%	33%
24 - 48 hours	271	139	3	45	29	192	219	237		194	39	191	1,559
	10%	20%	17%	10%	9%	7%	10%	11%		47%	5%	24%	12%
more than 48 hours	33	185	13	15	10	142	62	127	9	128	12	129	865
	1%	26%	72%	3%	3%	5%	3%	6%	90%	31%	1%	16%	7%
undetermined						1							1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	707	33	1	68	34	640	954	346		15	121	47	2,966
	27%	5%	6%	15%	10%	24%	43%	16%		4%	15%	6%	23%
12 - 24 hours	713	68	1	40	60	221	905	290	1	67	56	98	2,520
	28%	10%	6%	9%	18%	8%	41%	13%	10%	16%	7%	12%	19%
24 - 48 hours	675	274	3	157	113	851	212	925		178	400	387	4,175
	26%	39%	17%	35%	33%	33%	10%	42%		44%	49%	49%	32%
more than 48 hours	461	307	12	153	120	774	59	543	9	122	214	219	2,993
	18%	44%	67%	34%	36%	30%	3%	25%	90%	30%	26%	28%	23%
undetermined	36	21	1	31	11	128	67	80		27	23	34	459
	1%	3%	6%	7%	3%	5%	3%	4%		7%	3%	4%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	27	17	7		59	67	29		1	185	131	523
	27%	18%	28%		48%	41%	27%		2%	65%	26%	36%
12 - 24 hours	25	30	11		33	17	39		3	79	111	348
	25%	31%	44%		27%	10%	37%		7%	28%	22%	24%
24 - 48 hours	20	22	2		7	39	16	2	12	12	150	282
	20%	23%	8%		6%	24%	15%	15%	26%	4%	30%	19%
more than 48 hours	27	27	5	2	23	41	22	11	30	7	103	298
	27%	28%	20%	100%	19%	25%	21%	85%	65%	2%	21%	21%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	15,109	1,414	189	20	3	16,735
percent of total	90%	8%	1%			100%
average time	26h	46h	57h	80h	59h	28h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 04/07/2012