WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
02/01/2011 through 02/28/2011

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	3,525	1,479	41	1,102	570	4,087	3,386	4,128	1,228	1,336	354	21,236

Book loan requests	3,436	1,180	38	893	536	3,742	3,234	3,841	999	610	138	18,647
Book loan requests pulled	2,732	791	19	604	410	3,104	2,293	2,600	878	603		14,034
Book loan requests not filled	704	389	19	289	126	638	941	1,241	121	7	138	4,613
Percentage of book requests pulled	80%	67%	50%	68%	76%	83%	71%	68%	88%	99%		75%
Average time taken to pull a book	23h	23h	64h	11h	13h	7h	13h	11h	7h	22h		19h
Average time to fill book requests	36h	54h	64h	53h	53h	41h	13h	44h	49h	46h		45h

Article loan requests	89	299	3	209	34	345	152	287	229	726	216	2,589
Article loan requests filled	75	196		28	23	187	102	170	213	483		1,477
Article loan requests not filled	14	103	3	181	11	158	50	117	16	243	216	1,112
Percentage of article requests filled	84%	66%		13%	68%	54%	67%	59%	93%	67%		57%
Average time to fill article requests	41h	29h		23h	39h	15h	28h	22h	17h	26h		27h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	665	224	4	432	226	2,504	1,276	1,729	705	173	7,938
	24%	28%	21%	72%	55%	81%	56%	67%	80%	29%	57%
12 - 24 hours	1,439	296	1	105	142	469	849	607	129	224	4,261
	53%	37%	5%	17%	35%	15%	37%	23%	15%	37%	30%
24 - 48 hours	337	184	4	55	27	88	123	179	39	134	1,170
	12%	23%	21%	9%	7%	3%	5%	7%	4%	22%	8%
more than 48 hours	291	87	10	12	15	43	45	85	5	72	665
	11%	11%	53%	2%	4%	1%	2%	3%		12%	5%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	331	33	4	54	23	898	1,219	424	94	22	3,102
	12%	4%	21%	9%	6%	29%	53%	16%	11%	4%	22%
12 - 24 hours	935	79	1	52	37	187	818	252	48	47	2,456
	34%	10%	5%	9%	9%	6%	36%	10%	5%	8%	18%
24 - 48 hours	797	305	4	203	149	974	113	1,019	400	332	4,296
	29%	39%	21%	34%	36%	31%	5%	39%	46%	55%	31%
more than 48 hours	619	340	10	257	187	965	44	765	299	165	3,651
	23%	43%	53%	43%	46%	31%	2%	29%	34%	27%	26%
undetermined	50	34		38	14	80	99	140	37	37	529
	2%	4%		6%	3%	3%	4%	5%	4%	6%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	9	43	17	3	97	38	55	114	137	513
	12%	22%	61%	13%	52%	37%	32%	54%	28%	35%
12 - 24 hours	25	63	6	6	69	23	76	69	120	457
	33%	32%	21%	26%	37%	23%	45%	32%	25%	31%
24 - 48 hours	22	51	2	10	11	26	23	15	160	320
	29%	26%	7%	43%	6%	25%	14%	7%	33%	22%
more than 48 hours	19	39	3	4	10	15	16	15	66	187
	25%	20%	11%	17%	5%	15%	9%	7%	14%	13%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	16,594	1,247	101	8	3	17,953
percent of total	92%	7%				100%
average time	27h	43h	41h	55h	45h	28h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 03/07/2011