| Summary: |
AU |
CU |
DA |
DC |
GA |
GM |
GT |
GW |
MU |
WR |
XX |
All Libs |
|---|
| Total requests |
30,346 |
17,539 |
467 |
10,983 |
7,043 |
42,991 |
35,626 |
41,372 |
13,945 |
14,389 |
4,296 |
218,997 |
| |
|
|
|
|
|
|
|
|
|
|
|
|
| Book loan requests |
29,579 |
13,866 |
427 |
9,896 |
6,654 |
39,058 |
33,618 |
38,328 |
11,446 |
5,651 |
2,183 |
190,706 |
| Book loan requests pulled |
21,915 |
9,557 |
205 |
6,341 |
4,229 |
30,035 |
20,594 |
25,382 |
9,437 |
5,632 |
|
133,327 |
| Book loan requests not filled |
7,664 |
4,309 |
222 |
3,555 |
2,425 |
9,023 |
13,024 |
12,946 |
2,009 |
19 |
2,183 |
57,379 |
| Percentage of book requests pulled |
74% |
69% |
48% |
64% |
64% |
77% |
61% |
66% |
82% |
100% |
|
70% |
| Average time taken to pull a book |
22h |
35h |
94h |
16h |
16h |
13h |
18h |
18h |
14h |
21h |
|
27h |
| Average time to fill book requests |
57h |
66h |
93h |
58h |
59h |
50h |
18h |
52h |
59h |
51h |
|
56h |
| |
|
|
|
|
|
|
|
|
|
|
|
|
| Article loan requests |
767 |
3,673 |
40 |
1,087 |
389 |
3,933 |
2,008 |
3,044 |
2,499 |
8,738 |
2,113 |
28,291 |
| Article loan requests filled |
446 |
2,232 |
|
180 |
274 |
1,674 |
1,145 |
1,720 |
2,029 |
5,295 |
|
14,995 |
| Article loan requests not filled |
321 |
1,441 |
40 |
907 |
115 |
2,259 |
863 |
1,324 |
470 |
3,443 |
2,113 |
13,296 |
| Percentage of article requests filled |
58% |
61% |
|
17% |
70% |
43% |
57% |
57% |
81% |
61% |
|
53% |
| Average time to fill article requests |
70h |
58h |
|
60h |
57h |
25h |
80h |
31h |
48h |
41h |
|
52h |
|
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. |
| Time to Pull Books: |
AU |
CU |
DA |
DC |
GA |
GM |
GT |
GW |
MU |
WR |
XX |
All Libs |
|---|
| less than 12 hours |
7,368 |
2,035 |
19 |
3,867 |
2,364 |
20,336 |
8,245 |
13,159 |
5,881 |
2,116 |
|
65,390 |
| |
34% |
21% |
9% |
61% |
56% |
68% |
40% |
52% |
62% |
38% |
|
49% |
| 12 - 24 hours |
7,293 |
3,038 |
18 |
1,544 |
1,146 |
6,290 |
8,822 |
7,588 |
2,303 |
1,846 |
|
39,888 |
| |
33% |
32% |
9% |
24% |
27% |
21% |
43% |
30% |
24% |
33% |
|
30% |
| 24 - 48 hours |
5,330 |
2,301 |
33 |
567 |
447 |
1,757 |
2,468 |
2,459 |
684 |
1,039 |
|
17,085 |
| |
24% |
24% |
16% |
9% |
11% |
6% |
12% |
10% |
7% |
18% |
|
13% |
| more than 48 hours |
1,920 |
2,182 |
135 |
363 |
272 |
1,651 |
1,058 |
2,173 |
568 |
631 |
|
10,953 |
| |
9% |
23% |
66% |
6% |
6% |
5% |
5% |
9% |
6% |
11% |
|
8% |
| undetermined |
4 |
1 |
|
|
|
1 |
1 |
3 |
1 |
|
|
11 |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found |
| Time to Fill Book Requests: |
AU |
CU |
DA |
DC |
GA |
GM |
GT |
GW |
MU |
WR |
XX |
All Libs |
|---|
| less than 12 hours |
1,914 |
321 |
19 |
478 |
281 |
7,016 |
7,923 |
2,869 |
713 |
252 |
|
21,786 |
| |
9% |
3% |
9% |
8% |
7% |
23% |
38% |
11% |
8% |
4% |
|
16% |
| 12 - 24 hours |
2,439 |
740 |
18 |
644 |
457 |
2,575 |
8,464 |
2,929 |
580 |
595 |
|
19,441 |
| |
11% |
8% |
9% |
10% |
11% |
9% |
41% |
12% |
6% |
11% |
|
15% |
| 24 - 48 hours |
6,417 |
3,143 |
30 |
1,990 |
1,226 |
6,820 |
2,370 |
9,016 |
3,211 |
2,563 |
|
36,786 |
| |
29% |
33% |
15% |
31% |
29% |
23% |
12% |
36% |
34% |
46% |
|
28% |
| more than 48 hours |
10,581 |
5,079 |
124 |
2,989 |
2,076 |
11,853 |
988 |
9,534 |
4,407 |
1,986 |
|
49,617 |
| |
48% |
53% |
60% |
47% |
49% |
39% |
5% |
38% |
47% |
35% |
|
37% |
| undetermined |
564 |
274 |
14 |
240 |
189 |
1,771 |
849 |
1,034 |
526 |
236 |
|
5,697 |
| |
3% |
3% |
7% |
4% |
4% |
6% |
4% |
4% |
6% |
4% |
|
4% |
|
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found |
| Time to Fill Article Requests: |
AU |
CU |
DA |
DC |
GA |
GM |
GT |
GW |
MU |
WR |
XX |
All Libs |
|---|
| less than 12 hours |
43 |
256 |
|
31 |
26 |
655 |
66 |
557 |
550 |
815 |
|
2,999 |
| |
10% |
11% |
|
17% |
9% |
39% |
6% |
32% |
27% |
15% |
|
20% |
| 12 - 24 hours |
79 |
412 |
|
48 |
70 |
576 |
141 |
578 |
479 |
1,038 |
|
3,421 |
| |
18% |
18% |
|
27% |
26% |
34% |
12% |
34% |
24% |
20% |
|
23% |
| 24 - 48 hours |
101 |
543 |
|
32 |
64 |
226 |
243 |
252 |
317 |
2,027 |
|
3,805 |
| |
23% |
24% |
|
18% |
23% |
14% |
21% |
15% |
16% |
38% |
|
25% |
| more than 48 hours |
223 |
1,020 |
|
69 |
114 |
217 |
693 |
333 |
683 |
1,414 |
|
4,766 |
| |
50% |
46% |
|
38% |
42% |
13% |
61% |
19% |
34% |
27% |
|
32% |
| undetermined |
|
1 |
|
|
|
|
2 |
|
|
1 |
|
4 |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. |
Time to Complete Book Requests:
| Libraries Processing Request: |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
Total |
|---|
| number of requests |
167,971 |
13,046 |
1,195 |
106 |
10 |
2 |
|
|
|
|
|
182,330 |
| percent of total |
92% |
7% |
|
|
|
|
|
|
|
|
|
100% |
| average time |
32h |
55h |
63h |
66h |
60h |
50h |
|
|
|
|
|
34h |
|
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. |
|