WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
08/01/2008 through 08/31/2008

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	2,136	1,047	23	711	448	2,847	2,175	2,711	895	521	114	13,628

Book loan requests	2,031	906	19	686	426	2,682	2,084	2,552	858	312	97	12,653
Book loan requests pulled	1,274	642	11	461	266	1,781	1,335	1,911	727	309		8,717
Book loan requests not filled	757	264	8	225	160	901	749	641	131	3	97	3,936
Percentage of book requests pulled	63%	71%	58%	67%	62%	66%	64%	75%	85%	99%		69%
Average time taken to pull a book	32h	35h	60h	17h	19h	18h	21h	19h	13h	24h		26h
Average time to fill book requests	64h	66h	64h	41h	44h	59h	21h	52h	54h	53h		52h

Article loan requests	105	141	4	25	22	165	91	159	37	209	17	975
Article loan requests filled	75	56		9	20	48	58	115	32	185		598
Article loan requests not filled	30	85	4	16	2	117	33	44	5	24	17	377
Percentage of article requests filled	71%	40%		36%	91%	29%	64%	72%	86%	89%		61%
Average time to fill article requests	49h	89h		77h	26h	27h	77h	25h	43h	42h		51h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	296	52		212	129	886	476	999	451	118	3,619
	23%	8%		46%	48%	50%	36%	52%	62%	38%	42%
12 - 24 hours	389	223	3	172	83	594	554	499	162	81	2,760
	31%	35%	27%	37%	31%	33%	41%	26%	22%	26%	32%
24 - 48 hours	314	237	3	35	24	135	172	153	79	64	1,216
	25%	37%	27%	8%	9%	8%	13%	8%	11%	21%	14%
more than 48 hours	275	130	5	42	30	166	133	260	35	46	1,122
	22%	20%	45%	9%	11%	9%	10%	14%	5%	15%	13%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	64	14		39	29	276	461	203	72	13	1,171
	5%	2%		8%	11%	15%	35%	11%	10%	4%	13%
12 - 24 hours	113	49	3	149	74	174	543	242	54	27	1,428
	9%	8%	27%	32%	28%	10%	41%	13%	7%	9%	16%
24 - 48 hours	345	198	2	131	74	420	168	716	273	131	2,458
	27%	31%	18%	28%	28%	24%	13%	37%	38%	42%	28%
more than 48 hours	730	373	5	130	88	821	126	729	296	131	3,429
	57%	58%	45%	28%	33%	46%	9%	38%	41%	42%	39%
undetermined	22	8	1	12	1	90	37	21	32	7	231
	2%	1%	9%	3%		5%	3%	1%	4%	2%	3%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	8	3		10	16	6	46	9	52	150
	11%	5%		50%	33%	10%	40%	28%	28%	25%
12 - 24 hours	12	2	3	7	19	4	36	11	22	116
	16%	4%	33%	35%	40%	7%	31%	34%	12%	19%
24 - 48 hours	24	11	3		4	12	14	3	52	123
	32%	20%	33%		8%	21%	12%	9%	28%	21%
more than 48 hours	31	40	3	3	9	36	19	9	59	209
	41%	71%	33%	15%	19%	62%	17%	28%	32%	35%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	11,023	957	84	5	12,069
percent of total	91%	8%			100%
average time	34h	51h	66h	67h	35h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 09/07/2008