WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
04/01/2008 through 04/30/2008

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	3,216	1,619	45	913	627	4,234	3,972	4,063	1,211	1,059	166	21,125

Book loan requests	2,820	1,302	22	782	567	3,675	3,715	3,514	1,063	544	123	18,127
Book loan requests pulled	2,157	930	13	524	386	3,001	2,241	2,594	940	528		13,314
Book loan requests not filled	663	372	9	258	181	674	1,474	920	123	16	123	4,813
Percentage of book requests pulled	76%	71%	59%	67%	68%	82%	60%	74%	88%	97%		73%
Average time taken to pull a book	13h	40h	53h	12h	15h	9h	17h	19h	10h	21h		21h
Average time to fill book requests	38h	60h	53h	38h	39h	39h	17h	45h	39h	43h		41h

Article loan requests	396	317	23	131	60	559	257	549	148	515	43	2,998
Article loan requests filled	242	101		7	37	221	151	380	88	408		1,635
Article loan requests not filled	154	216	23	124	23	338	106	169	60	107	43	1,363
Percentage of article requests filled	61%	32%		5%	62%	40%	59%	69%	59%	79%		55%
Average time to fill article requests	53h	109h		79h	48h	25h	31h	29h	37h	40h		50h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	1,134	172		336	191	2,318	846	746	680	184	6,607
	53%	18%		64%	49%	77%	38%	29%	72%	35%	50%
12 - 24 hours	769	249	7	122	138	538	1,065	1,385	177	195	4,645
	36%	27%	54%	23%	36%	18%	48%	53%	19%	37%	35%
24 - 48 hours	235	203	2	59	49	111	259	317	57	89	1,381
	11%	22%	15%	11%	13%	4%	12%	12%	6%	17%	10%
more than 48 hours	19	306	4	7	8	34	71	146	26	60	681
		33%	31%	1%	2%	1%	3%	6%	3%	11%	5%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	526	81		125	55	971	821	275	257	57	3,168
	24%	9%		24%	14%	32%	37%	11%	27%	11%	24%
12 - 24 hours	443	126	7	104	101	247	1,045	461	101	86	2,721
	21%	14%	54%	20%	26%	8%	47%	18%	11%	16%	20%
24 - 48 hours	565	260	2	132	121	749	257	936	295	227	3,544
	26%	28%	15%	25%	31%	25%	11%	36%	31%	43%	27%
more than 48 hours	601	449	4	141	105	921	69	895	261	153	3,599
	28%	48%	31%	27%	27%	31%	3%	35%	28%	29%	27%
undetermined	22	14		22	4	113	49	27	26	5	282
	1%	2%		4%	1%	4%	2%	1%	3%		2%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	9	3		7	81	48	118	22	78	366
	4%	3%		19%	37%	32%	31%	25%	19%	22%
12 - 24 hours	47	3	2	6	91	26	121	29	100	425
	19%	3%	29%	16%	41%	17%	32%	33%	25%	26%
24 - 48 hours	86	17	1	11	26	48	68	12	105	374
	36%	17%	14%	30%	12%	32%	18%	14%	26%	23%
more than 48 hours	100	78	4	12	23	29	73	25	124	468
	41%	77%	57%	32%	10%	19%	19%	28%	30%	29%
undetermined				1					1	2
				3%

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	16,073	1,494	145	7	17,719
percent of total	91%	8%			100%
average time	26h	41h	54h	41h	28h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 05/07/2008